Eunice Thomas Email & Phone Number

Miami, Fl, Us

Miami, Fl, Us

Formerly an Agency Advocating on behalf of Individuals with Developmental Disabilities and Mental Health concerns.Developed Person Centered Care Plans and coordinated Home and Community Based Services for Medicaid Waiver beneficiaries and assisted them with identifying, accessing supports and services. Then diversified into a Multifaceted Business Management Consultancy Company that helps leaders and companies reimagine, redefine and transform to achieve a higher level of performance and prominence in line with their objectives and ahead of rest. ★ Supervised and mentored junior Support Coordinators/Case Managers. ★ Provided coordination and care management for members with lower utilization of home community services, Advocated, identified, developed, assisted, and accessed supports and service on behalf of beneficiary, or assisted the beneficiary or family to access supports and service. ★ Collaborated in designing, developing, and implementing process structure, tools and measurement indicators that drove operational results.★ Supported patients directly, served as liaison between interdisciplinary teams, community partners and clinicians. Reviewed benefits options, researched community resources, coordinates services, that enables members to be active participants in their own healthcare implementation and communities. ★ Developed monitoring, compliance reviews and/or quality assurance techniques for measuring the quality of service delivery to ensure maximum efficiency. ★ Excel in cultivating business relationships and demonstrating the value proposition of innovative solutions within various industries. ★ Proficient leader capable of motivating individuals to maximize levels of productivity, while forming cohesive multigenerational team environments. A dynamic communicator and motivator with the ability to simplify technical verbiage for diverse audiences to understand.

★ Oversaw the management/supervision, and retention of a team of highly skilled, culturally diverse and experienced multi-disciplinary staff; 215 of them. ★ Served as the Corporate Liaison for a healthcare staffing company, local Health department/ Vaccination sites and field staff overseeing scheduling, reporting, and administration for over 210 Temporary Health Professionals including hotel audits, roster maintenance, payroll, and headcounts.★ Oversaw human resource functionalities by guiding and identifying resource needs and offering recommendations in accordance with internal/external strategies and managing contract administration. ★ Provided clients with quality candidates for staffing coordinators, and ultimately a positive customer experience that directly impacted the company’s bottom-line. ★ Facilitated training initiatives for employees in quality service, coaching, and performance management which resulted in an increase in goals achievement. ★ Reviewed staff paperwork and credentials and provided clarification on organizational policies, procedures

Tampa, Florida, Us

★ Served as Case Manager for patients in crisis having multiple comorbidities. Coordination and care management of members with lower utilization of home and community-based services.★ Managed a caseload of 70+ composed of homebound, ALF & nursing home members, enrolled in a Medicaid Long term care program. • Established HEDIS guidelines★ Assessed patients and family needs for discharge. Reviewed medical needs and established an understanding of clinical information to plan appropriate discharge plans★ Coordinated services (i.e. medical supplies/equipment, home health services, hospice care, nursing home placement, assisted living, follow-up care, transportation)★ Identified needs in collaboration with interdisciplinary team and worked with insurance companies including: Medicare, Medicaid, commercial and managed care.★ Assisted patients/family with applying for benefits as needed★ Served as a member of the Task Advisory Group, Patient/Family Education Committee, Continuum of Care Committee.★ Educated on and coordinates community resources with emphasis on medical, behavioral, and social services while maintaining HIPAA standards and confidentiality of protected health information.★ Assists in implementation of market specific strategies that improve on the quality and outcomes of member's care.★ Trained and served as a mentor to new hire case managers

Tallahassee, Florida, Us

★ Oversaw the Consumer Service Analysts department to ensure services are appropriate and approved in a timely manner for individuals with developmental disabilities.★ Oversaw the management/supervision, and retention of a team of highly skilled, culturally diverse and experienced multi-disciplinary staff.★ Supervised, trained, assigned case load, conducted performance evaluations, scheduling, payroll approved leave requests, and served as a mentor to junior Consumer Service Analysts team. ★ Assisted with day to day operations and supervised all Medicaid Waiver Unit activities collaboratively with Regional Supervisor and 2 other Seniors. ★ Provided training to Medicaid Waiver Coordinators/Case Managers, concentrating on utilization management in compliance with state and district policies, guidelines and procedures, standards, rule, and implementation. Budget analysis and utilization management/medical necessity determinations in accordance with Developmental Disability Home and Community Based Waiver Services iBudget Handbook Rule. ★ Conducted comprehensive interviews, determined Medicaid/program eligibility and benefits, maintained HIPAA standards and confidentiality of protected health information

Executive Director of Operations, Business Development, Marketing Operations, Executive Corporate Client Relationship Manager & Brand Manager Miami Rent a Car Plus. 5/2006 – 7/2019 ★ Developed operational and marketing plans for an office with a fleet size of over 500 cars. Controlled all company assets, facilities, and equipment. Purchased new equipment, developed procedures for renting cars, designed to ensure efficient operation and delivery of service. ★ Coordinated activities of the car rental company to obtain optimum efficiency and economy of operations and maximize its full potential with a balanced focus on people, product, and profit. ★ Oversaw supervision of personnel, managing leave of absence while observing Federal law, County Ordinances and State Statutes to maximize performance and productivity except for the Service and Maintenance. ★ Provided ongoing training and mentoring of rental associates based on operating procedures, Coordinated the marketing of company’s services, new account acquisition, in-store promotions, advertising, and sales functions. Developed and implemented plans for strategic accounts that exceed expectations in revenue retention, growth, account profitability, and customer satisfaction.★ Leveraged an idiosyncratic mix of strategic and analytical expertise, consistently exceeding performance goals by aligning knowledge and efforts with organizational objectives

Tallahassee, Florida, Us

★ Coordinated Services for individuals with developmental disabilities and Behavior and mental health issues.Assisted with day to day operations and supervised all Medicaid Waiver Unit activities collaboratively with Program Coordinator and reported directly to the Program Administrator. ★ Initiated and completed eligibility process for Medicaid Waiver services to approve and provide government funding for services to individuals with developmental disabilities to get them off the waiting list. ★ Supervised the Medicaid Waiver Unit to include 8 Human Service Program Specialists/Reviewers and clerical staff. Duties included training staff, assigning case load/work, reviewing progress, assessing performances/ performance evaluation, scheduling, payroll leave requests. Provided Technical support to reviewers, support coordinators/case managers, with a focus on utilization management and compliance with state and district policies, guidelines and procedures, standards, rule.★ Conducted budget analysis and medical necessity determinations in accordance with Developmental Disability Home and Community Based Waiver Services iBudget Handbook Rule. ★ Held monthly provider meetings with vendors

Miami Gardens, Fl, Us

★ Taught in a School that championed and exist to provide quality education; focused on the development of each student and prepared them for all of their future endeavors as it relates to biological sciences, not only for colleges and universities around the country, but also as they become adults and continue their lives.★ Identified educational needs, developed formal training programs or classes, challenged students academically. Helped develop culturally diverse student population into creative altruistic adults, committed to a lifetime of learning. ★ Planed and coordinated special events and activities related to Fundamental and General Biology. Planned and conducted programs of an educational nature as per state curriculum hunter education program. ★ Instructed students in academic subjects, utilizing various teaching techniques. Planed curriculum and other instructional materials to meet student’s needs, considering such factors as physical, emotional, and educational abilities. ★ Conferred with other staff members to plan educational programs. Conducted or carried out work procedures/activities in accord with one’s own ideas or information provided thorough directions/instructions for purposes of installing, modifying, preparing, delivering, conducting, integrating, finishing, or completing programs, systems, structures, or products.

Tallahassee, Florida, Us

★ Determined and effectively prioritized applicant/client needs and maintained high levels of confidentiality. Determined applicants need and provision of social services to client referred to DCF due to being born with HIV/AIDS. Daily Progress notes, Treatment Plan, Treatment Plan Review, Prepare case/status reports and make recommendations/testify at courts or other prescribed body regarding reunification, or termination of parental rights. Assessed housing and vocational training needs. ★ Monitored client’s compliance with Treatment Plan. Provided social services to HIV/AIDS patients referred by Psychiatric or Therapist, upon admission into Jackson North due to their emotional-behavioral disturbance, or HIV/AIDS related condition. Referred client/patient for mental health services along with a coordinated interdisciplinary team in order to determine/evaluate client’s coping skills to increase adherence and access to treatment. Referred client for Psychiatric evaluations, diagnosis and treatment of mental health issues specifically linked to HIV related issues.★ Managed the complexity of the case team process to ensure accuracy when assessing needs and planning “Treatment Plan” based on patient diagnosis in conjunction with Psychiatrist and Therapist. ★ Monitored client’s compliance with Treatment Plan and participating in their psychiatric or medical appointments to receive recommendation and to monitor medication management system. Communicated effectively with clients from culturally and economically diverse backgrounds. And individuals with emotionally distressing situations. ★ Initiated and completed eligibility process for Ryan White or Medicaid through government agencies.

Bachelor Of Science- Bs, Biology/Biological Sciences.

Master'S Degree, Special Education - Varying Exceptionalities