Eunice Ayuma Email & Phone Number

Nairobi County, Kenya

Experienced Telesales Representative | Driving Revenue Growth and Building Lasting Client Relationships.Key Skills and Expertise:1. Sales Strategy Development: Designing and implementing effective sales strategies to penetrate new markets, expand customer base, and drive revenue growth.2. Lead Generation and Prospecting: Identifying potential customers, generating quality leads, and proactively reaching out to prospects through targeted campaigns.3. Consultative Selling: Leveraging consultative selling techniques to understand customer needs, provide tailored solutions, and overcome objections, resulting in increased sales conversions.4. Relationship Building: Building and nurturing strong relationships with clients, fostering long-term partnerships, and maximizing customer retention and loyalty.5. Sales Pipeline Management: Effectively managing the sales pipeline, tracking leads, following up on opportunities, and maintaining accurate records to ensure consistent progress and timely closures.6. Product Knowledge: Deep understanding of products and services, enabling effective communication of features, benefits, and value propositions to potential customers.7. Communication and Negotiation: Exceptional verbal and written communication skills, adept at articulating value propositions, negotiating terms, and closing deals.8. CRM and Sales Tools: Proficient in utilizing Customer Relationship Management (CRM) software and sales tools to manage leads, track activities, and generate reports for performance analysis.Experience:.Successfully exceeded sales targets by 5% year-over-year, contributing to company-wide revenue growth..Developed and maintained a portfolio of key accounts, resulting in a customer retention rate of 7%..Consistently recognized for exceptional sales performance, earning top sales awards and accolades.

Nairobi County, Kenya

Skills and Expertise:1. Debt Collection: Proficient in navigating the collections process, employing effective strategies to recover outstanding payments, and negotiating suitable repayment plans.2. Customer Care: Skilled in delivering exceptional service, addressing customer inquiries, resolving complaints, and building strong relationships that foster customer loyalty and satisfaction.3. Communication and Empathy: Excellent verbal and written communication skills, with a compassionate and empathetic approach when dealing with customers facing financial challenges.4. Conflict Resolution: Demonstrated ability to handle difficult situations, diffuse conflicts, and find mutually beneficial resolutions, ensuring positive outcomes for both customers and the organization.5. Relationship Building: Proven track record of building trust and rapport with customers, maintaining long-term relationships, and retaining valuable accounts.6. Account Management: Experience in managing customer accounts, monitoring payment schedules, and proactively addressing potential issues to prevent delinquency.7. Compliance and Regulations: Knowledgeable about debt collection laws, regulations, and industry best practices, ensuring adherence to legal and ethical standards.Experience:.Successfully recovered delinquent accounts, resulting in a collection rate improvement of 20% and significantly reducing outstanding balances..Consistently met or exceeded collection targets while maintaining a high level of customer satisfaction, receiving positive feedback and recognition from both customers and management..Played a key role in implementing process improvements that streamlined collection efforts and enhanced overall efficiency.

Nairobi County, Kenya

Accomplished Agent Manager | Proven Leadership in Driving Team Performance and Customer Satisfaction.Key Skills and Expertise:1. Team Leadership and Development: Skilled in leading and inspiring teams of agents, setting clear goals, providing guidance, and fostering a culture of continuous learning and development.2. Performance Management: Proven ability to drive individual and team performance, set performance targets, monitor KPIs, and implement strategies to improve productivity and quality.3. Customer Experience Enhancement: Proactive in identifying opportunities to enhance the customer experience, implementing initiatives to improve service delivery, and driving customer satisfaction and loyalty.4. Operational Excellence: Adept at optimizing processes, implementing best practices, and leveraging technology to improve efficiency, streamline workflows, and maximize operational effectiveness.5. Coaching and Mentoring: Experienced in providing coaching and feedback to agents, identifying areas for improvement, and implementing development plans to enhance skills and performance.6. Relationship Building: Skilled in building strong relationships with clients, stakeholders, and cross-functional teams to ensure alignment and collaboration in achieving organizational goals.7. Problem Solving and Conflict Resolution: Proficient in analyzing complex issues, identifying root causes, and implementing effective solutions to meet customer needs and resolve conflicts.Experience:.Successfully managed a team of 350 agents, consistently achieving and exceeding performance targets and driving customer satisfaction scores of 78%..Implemented agent development programs, resulting in a 35% increase in agent productivity and a 38X reduction in customer escalations..Streamlined operational processes, reducing response times by 25% and improving overall efficiency.