Product Operations Analyst
Current-Senior Product Operation Analyst for Chatbot Department -Conduct comprehensive product testing of the marketplace system to assess its performance and identify areas for improvement-Design and execute test cases, scenarios, and user flows to evaluate the product's functionality, responsiveness, and accuracy-Analyse user interactions and behavior by reviewing user journey to identify patterns, pain points, and opportunities for enhancement-Collaborate with the Product Managers to provide actionable feedback and recommendations for optimising the user experience-Collaborate with stakeholders to define user requirements and ensure the product aligns with user needs and expectations-Document and maintain detailed records of test results, issues, and improvement suggestions-Provide support and guidance to the development team in implementing user experience enhancements-Assist in training and guiding end-users in effectively utilizing the product
