Run Michelin order replenishment tool on a monthly basis.Administrator of the Forecasting and Ordering System - ensuring orders are processed accurately, in line with the inventory levels at hand as well as the forecast of products.Ensuring that correct shipping instructions and invoices are generated; that all orders are shipped, invoiced and received on time.Consolidate urgent requirements, and liaise with Logistic and Warehouse for priority and ensure tyres have the appropriate… Show more Run Michelin order replenishment tool on a monthly basis.Administrator of the Forecasting and Ordering System - ensuring orders are processed accurately, in line with the inventory levels at hand as well as the forecast of products.Ensuring that correct shipping instructions and invoices are generated; that all orders are shipped, invoiced and received on time.Consolidate urgent requirements, and liaise with Logistic and Warehouse for priority and ensure tyres have the appropriate RFID stickers.Analyze and identify weakness, areas of improvement, and benchmarks of satisfaction and recommend appropriate actions.Responsible for creating Purchase orders and Inbound deliveries and liaise with Accounts for verification and approval.Prepare/ monitor / follow-up Tyre Claims and Credit Notes.Ensure stock and inventory levels are within norms to control working capital.Verify each and every invoices and ensure that tyres are generated at the right price and quantity. To establish and sustain collaborative/ productive relationship with Michelin customers and principal.Managing systematic approach to record, evaluate and report issues/ opportunities/ concerns brought forward by customers.Point of Contact of Michelin principal for all sales and reporting needs.Conduct day to day operations by providing appropriate customer service in terms of timely order entry, availability information, order tracking, back order information, claims management etc.In charge of preparing Michelin Price List and assist in preparing Budget/Business plan for the department.Regular sales reporting to management, sales team, finance, warehouse as and when required in order to achieve the common business objectives.Prepare Dealers Sales target letters and maintain weekly reporting of target vs. achievement.Maintain accurate up-to-date master file data of tyres and any other relevant information that may be required to ensure quality order management and control. Show less

Handling the most complex customer complaints or enquiries.Ensuring that proper call procedures are followed and that confidentiality of customer information is maintained.Monitoring random calls to improve quality, minimize errors and track operative performance.Managing the daily running of the sales team, implementing call center strategies and operation.Implementation of new working procedures in the operation process.Setting and meeting performance targets for speed… Show more Handling the most complex customer complaints or enquiries.Ensuring that proper call procedures are followed and that confidentiality of customer information is maintained.Monitoring random calls to improve quality, minimize errors and track operative performance.Managing the daily running of the sales team, implementing call center strategies and operation.Implementation of new working procedures in the operation process.Setting and meeting performance targets for speed, efficiency, sales and quality.Ensuring all relevant communications, records and data are updated and recorded.Reviewing the performance of staff, identifying training needs and planning training sessions.Recording statistics, user rates and the performance levels of the center and preparing reports.Organizing staffing, including shift patterns and the number of staff required to meet demand.Coaching, motivating and retaining staff.Attending to the issues of the staff and trying to find a solution. Show less

Plan the project- Define the scope of the project in collaboration with senior management and create a detailed work plan.- Determine the resources (time, money, equipment, etc) required and develop a schedule for project completion.- Review the project schedule with senior management and determine the objectives and measures upon which the project will be evaluated at its completion.Staff the project- Recruit, interview and select staff and/or volunteers with… Show more Plan the project- Define the scope of the project in collaboration with senior management and create a detailed work plan.- Determine the resources (time, money, equipment, etc) required and develop a schedule for project completion.- Review the project schedule with senior management and determine the objectives and measures upon which the project will be evaluated at its completion.Staff the project- Recruit, interview and select staff and/or volunteers with appropriate skills for the project activities and ensure that personnel files are properly maintained and kept confidential.Implement and Control the project- Execute the project according to the project plan and monitor the progress of the project and make adjustments as necessary to ensure the successful completion of the project.- Review the quality of the work completed with the project team on a regular basis to ensure that it meets the project standards.- Monitor and forecast the project expenditures and manage all project funds per established accounting policies and procedures.- Ensure that all documents of expenditures for the project are submitted to accounts up to dateEvaluate the project- Ensure that the project deliverables are on time, within budget and at the required level of quality and evaluate the outcomes of the project as established during the planning phase. Show less