Eunice Mark Email & Phone Number

SUMMARY OF EXPERIENCE: ● 20+ years of Customer Relationship Management (CRM) experience● 12 years Salesforce hands-on experience● Salesforce Technical Product Manager, Administrator and Application Owner● Exceptional capability as Liaison between Business Units and IT organizations● Vendor management, Business process mapping, Gap analysis, Requirements gathering and implementation of Multi-Channel enterprise business solutions● Extensive experience in all stages of projects from Project Charter, Project Management, Scope and Risk Management, Design, Data modeling and analysis, Development, Test Management, Implementation, User Training and Users Support● Proven ability in both Business and Technology acumen in delivering optimal business solutions● Industry experiences include Finance, Retail and InsurancePROFESSIONAL CERTIFICATIONS and TRAINING:● Salesforce Development DEV401, Advanced Administration ADM211, Integration with Force.com DEV502● Salesforce Certified Administrator● Siebel 7 Certified and Siebel Customer Certified● Agile Project Management with Scrum (PMI approved)● Developing Requirements with Use Cases (PMI approved)● User and System Requirements for Successful Software Development (PMI approved)● Received ‘Courage Under Fire’ award for outstanding performance, BusinessEdge SolutionsTECHNICAL SKILLS: Salesforce.com/SFDC, Sales Cloud, Force.com, Configuration, Workflows, Triggers, APEX, DemandTools, Informatica Cloud, Data Loader, SQL, SOQL, Siebel, SFA, System Development Life Cycle (SDLC), Relational Data Modeling, QA/Test Methodology, Data Analysis, Jira, Mercury Quality Center, Rational, Sharepoint, Microsoft Office Suite (Project, Visio, Access, Powerpoint, Excel, Word)

Listed skills include Crm, Project Management, Salesforce.Com, Business Process, and 29 others.

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  Pennsylvania State University

  Management Science And Information Systems