I lead Enterprise-level programs, sponsored by the C-Suite, across various business units covering product management, change management and business process improvement. As the project owner, I develop all plans and budgets, coordinate internal and external teams and resources. In New Product Development, I supported with research, analytics and best practices to refine business cases. I also lead vendor contracting and negotiation processes. My role also encompasses directing project managers: hiring, training, supervising and motivating them. Some of the key accomplishments I have made in this role include:⇨ Led multiple business-critical, multi-million dollar projects such as Device Financing plan dubbed Lipa Mdogo Mdogo, Safaricom Rebranding, Public Wi-Fi Infrastructure & Service rollout, Mobile data & Content delivery, Enterprise Oracle ERP (cloud & on-premise) Deployment, Digifarm app, Call Centre Self Service initiatives, Revenue & Risk Management System and many more.⇨ Netted a 10% decrease in vendor costs by rationalizing training programs and instituting vendor understudying.⇨ Championed succession planning by augmenting job shadowing and mentorship into the performance management process, successfully transitioning 90% of candidates into new roles.⇨ Contributed to increased Net Promoter Scores (NPS) month on month by 6%, by successfully managing the Safaricom rebrand program.For more details regarding my contributions, please request my CV.