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Eunice W. is listed as Technical Support and Customer Service Specialist at EMMsphere, a with 37 employees, based in Mcleansville, North Carolina, United States. AeroLeads shows a matched LinkedIn profile for Eunice W..
Eunice W. previously worked as L1 Help Desk Lead at Emmsphere and User Support Specialist at Emmsphere. Eunice W. holds Bachelor Of Arts - Ba, Liberal Arts And Sciences/Liberal Studies from North Carolina Agricultural And Technical State University.
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Eunice W. is a Technical Support and Customer Service Specialist at EMMsphere.
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Winston-Salem, North Carolina, United States
• First point of contact for client admin team support• Brand expert for client solution• Generate and administer L1 helpdesk weekly report for client distribution• Analyze trends and FAQ for end user support tickets• Create training documents and administer onboarding for new user support specialists • Facilitate client meetings and correspondence• Delegate open support tickets
Winston-Salem, North Carolina, United States
• Provide end user support to marketing clients that utilize Aprimo marketing software via phone and email• Assist with troubleshooting, workflow process guidance, and basic software configuration• Handle multiple client accounts each with a special software configuration• Point of contact for L1 technical support for several Fortune 500 clients • Provide end user administrative support for Adobe Workfront
Greensboro, North Carolina, United States
• Utilize negotiation skills to resolve delinquent accounts• Multi-task and adapt to pressure by maintaining strict close rate goal of 50% or more• Provided premier customer service by being knowledgeable of all financial programs and incentives
Greensboro/Winston-Salem, North Carolina Area
Provided troubleshooting support to identify cause of error and recommended remedies to user issues through phone, email and chat support • Developed and demonstrated a solid ability to perform basic troubleshooting on Windows 7,8, and 10 and Mac OS• Gained basic knowledge of database management (SQL, XML) through ongoing training
Greensboro/Winston-Salem, North Carolina Area
Applied strong leadership skills to train up to 12 new employees per session on their new position through PowerPoint modules and hands-on training• Ensured success for new employees by providing individual coaching and developing outcome improvement resources• Collaborated with training manager to create customer service representative training manual, reducing the onboarding process from 4 to 3 weeks
Other employees you can reach at emmsphere.com. View company contacts for 37 employees →
Blair Huff
Colleague at EmmsphereAsheville, North Carolina, United States
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GJ
Graham Jarrett
Colleague at EmmsphereFairview, North Carolina, United States
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Francisco Ruiz
Colleague at EmmsphereAtlanta, Georgia, United States
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Joshua Jamieson
Colleague at EmmsphereGreater Phoenix Area, United States
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Mark Fera
Colleague at EmmsphereMiami Beach, Florida, United States
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MS
Meredith Shehan
Colleague at EmmsphereWinston-Salem, North Carolina, United States
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May Harris
Colleague at EmmsphereWashington Dc-Baltimore Area, United States
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BA
Brittany A. Reeves
Colleague at EmmsphereGreensboro--Winston-Salem--High Point Area, United States
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NG
Nicolette Godlove
Colleague at EmmsphereTrenton, New Jersey, United States
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Gina Dragoi
Colleague at EmmsphereWashington Dc-Baltimore Area, United States
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Quick answers generated from the profile data available on this page.
Eunice W. works for EMMsphere.
Eunice W. is listed as Technical Support and Customer Service Specialist at EMMsphere.
Eunice W. is based in Mcleansville, North Carolina, United States while working with EMMsphere.
Eunice W. has worked for Emmsphere, Jcpenney, Bank Of America, Endicia, and Sears Holdings Corporation.
Eunice W.'s colleagues at EMMsphere include Blair Huff, Graham Jarrett, Francisco Ruiz, Joshua Jamieson, and Mark Fera.
You can use AeroLeads to view verified contact signals for Eunice W. at EMMsphere, including work email, phone, and LinkedIn data when available.
Eunice W. holds Bachelor Of Arts - Ba, Liberal Arts And Sciences/Liberal Studies from North Carolina Agricultural And Technical State University.
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