As a Psychology Administrative Officer, my responsibilities include managing phone and electronic communications with clients and third-party organizations, assisting with enquiries and appointments, and maintaining appointment diaries. I handle invoicing and billing, generate financial and KPI reports, and manage client records. Additionally, I update tracking sheets, create clinical and administrative documents, and assist practitioners and the executive assistant with various tasks. My role also involves liaising with clients, families, referrers, and third-parties, performing general office cleaning, resolving utility or software issues, and supporting marketing efforts. I also assist the Director, Practice Manager, and Executive Assistant with other administrative and operational tasks as needed.

I've been a Virtual Admin Assistant for over a decade now.. What sets me apart is my commitment to not only handling business tasks but also prioritizing client satisfaction. I believe in taking care of both the job and the client, ensuring a comprehensive approach to my work.

Responsibilities:• Managed client billing and invoicing using Clio, ensuring accuracy and adherence to clientagreements.• Recorded billable hours and expenses for attorneys and staff in Clio, maintaining precisetime entries.• Coordinated collections efforts, monitored accounts receivable, and communicated withclients regarding payments.• Generated financial reports and analyses for management review, assisting in decisionmakingprocesses.• Upheld ethical standards and ensured compliance with firm policies and legal regulations.• Collaborated with attorney and staff to gather billing information and address clientinquiries.• Utilized strong attention to detail, organizational skills, and legal knowledge in this keyfinancial role.Skills:• Proficient in Clio for time entries and billing management.• Strong attention to detail and accuracy in client invoicing.• Excellent communication skills for client interactions and internal collaboration

As a Process Improvement Analyst, I am tasked with enhancing the operational efficiency of thelaw firm. My role will be crucial in analyzing existing business processes, identifying inefficiencies,and implementing strategic improvements. It requires a proactive approach and closecollaboration with both legal and administrative staff to ensure our processes align with the firm'sstrategic goals.• Optimized Processes: Streamlined operations by analyzing and improving businessprocesses, resulting in increased efficiency and reduced costs.• Technology Implementation: Spearheaded the integration of technological solutions toenhance productivity and automate tasks.• Collaboration and Communication: Worked closely with various teams to align processimprovements with firm goals, ensuring effective client engagement.• Performance Monitoring: Developed and monitored key performance indicators toevaluate the success of process changes and maintain compliance with industry standards.

Responsible for handling phone calls, scheduling appointments, and interacting with doctors, patients, psychologist and counsellors.Responsibilities:• Greet and assist visitors, patients, and staff members in a professional and friendly manner• Answer phone calls and address inquiries or direct them to the appropriate person.• Track payment on system and mark as paid.• Schedule appointments and manage the appointment calendar efficiently.• Collect patient information and update records accurately.• Liaise with doctors and other medical professionals to coordinate patient care.• Handle sensitive and confidential information with utmost professionalism.• Assist in administrative tasks as assigned by the supervisor.

Administrative TaskLead GenerationSocial Media MarketingBasic WordPressBasic Article WritingCustomer Service RepresentativeTechnical SupportEmail MarketingData Entry

Administrative TaskSocial Media MarketingLead GenerationTelemarketingBasic WordPressBasic Article Writing