Eunice Lam Email & Phone Number

Vancouver, BC, CA

Toronto, Ontario, Canada

I specialize in Administrative and Executive Support roles working for the largest Human Resources Solutions Partner in the world.

Toronto, Ontario, Canada

• Lead a team in an entrepreneurial, management, and operations-heavy role within a fast-paced, high-touch retail storefront.
• Generated creative solutions to improve sales by analyzing store data and understanding global and local market trends.
• Conducted productive daily meetings to motivate team, delegate projects and ensure goals are met in a timely fashion
• Executed employee development through coaching on customer service, standards, policy and product knowledge

Toronto, Canada Area

• Managed copywriting project of renewing product FAQ pages resulting in 85 new articles on https://help.thisopenspace.com
• Edited website copy, marketing materials, and onboarding manuals improving business operations and brand image
• Improved user experience and created repeat business through user onboarding and troubleshooting by e-mail, phone and live chat.
• Worked closely with Product and Development teams to improve software by reporting user feedback and product issues.
• Trained three new customer support agents.
• Processed company transactions such as complex manual payments and refunds using Stripe.

Vancouver, Canada Area

SFU Burnaby

• Developed engaging content for social media channels to highlight and advance sustainability initiatives and innovation
• Managed logistics, recruitment and training process of 20–30 volunteers for large scale events
• Organized information packages, print and digital, for participants of SFU2021 Dialogue event
• Provided technical support such as editing reports and troubleshooting social media and content creation issues

Designed print posters and online marketing materials to promote events to community members. Managed Facebook and Twitter accounts through researching, writing, and scheduling relevant content to increase awareness of Spinal Cord Injury BC as an essential and leading resource in British ColumbiaProved strong interpersonal skills such as actively listening.

• Exceeded sales quota by 20-30% on a monthly basis while assisting an average of 30 customers per day in-person and by phone
• Created attractive merchandise display ensuring strategic placement of products that maximized purchases
• Managed opening and closing duties such as balance the cash register, and stock and organize inventory quickly
• Trained 5 new employees due to sales expertise, experience and in-depth product of company policies, practices and products

Provided excellent customer service under all circumstances. Engaged customers through product demonstrations. Cultivated clientele base through data capture.

Provided guidance to clients in their search for volunteer opportunities. Completed research to provide up-to-date news regarding community events and available job positions to clients.

Undergraduate, Communications And Digital And Print Publishing

Activities and Societies: OpenMedia SFUI discovered my curiosity and passion for social causes, building relationships, business and.

Education record

Education record

Activities and Societies: J. N. Burnett Dance Crew

Education record