-Provided customer service while acting as an intermediary between political advertising agencies and cable affiliate such as Comcast, Time Warner, and Cox-Drove a 12% revenue increase by actively managing 47 advertisers and enhancing agency communication

-Reviewed 25+ articles per week related to democracy development, root causes of refugees, and solutions development to support senior stakeholders in decision-making-Led 45-minute weekly meetings with upper management to ensure project milestones were achieved and provided a brief overview of the week's notable events

-Guided upwards of 300+ seniors per month in their selection of annual health insurance deductible plans and access to target health services-Provided administrative support across consulting and customer service sectors, responding to email and phone inquiries and assisting senior family members-Managed 300+ customer records and evaluated Medicare benefits, coverage, and authorizations in Korea’s National Health Insurance Service database

-Provided one-on-one support to children with special needs, fostering their social, emotional, and cognitive development-Supported lead teachers in implementing curriculum activities tailored to each child's developmental needs