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Experienced General Manager with a demonstrated history of working in the hospitality industry. Skilled in Negotiation, Operations Management, Customer Relationship Management (CRM), Hospitality Industry, and Team Building. Strong professional with a Masters focused in Hospitality Management from Cornell University.
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General ManagerChelsea Inn Sep 2010 - PresentSan Francisco Bay AreaResponsible for the day-to-day operations -
Directeur GeneralChelsea Inn Sep 2010 - PresentSan Francisco Bay Area
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General ManagerBest Western All Suites Inn 2006 - 2010•Oversee the daily operation •Train and coach the staff; managed the sales team; improved the guest experience•Oversee revenue management (budgeting, scheduling of all departments, payroll)•Lead weekly staff meetings, monthly P&L meeting with corporate office, among many others. -
Front Desk Night ManagerCrowne Plaza Hotel Cabana 2004 - 2006•Managed the Front Desk of a 194-room property with responsability for payroll and expenses•Strengthened general customer service and elevated VIP and Priority Club experiences •Sharpened staff teamwork and implement FD checklist•Accountability for meeting or coming in under payroll and expense budgets •Performed night audits duties and management tasks, reviewing and correcting rooms and restaurant data
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Restaurant ManagerLe Bistro 2001 - 2004•Increased customer satisfaction while implementing portion control•Increased sales and profitability •Helped the chef in refining the menu
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Country Manager/ FounderAsian Relocation Management And The Delaney Agency Jan 1995 - Dec 2001Seocho-Gu, Seoul, Korea•Built a successful business that focused on a business relocation and Executive Search•Developed close networking relationships with numerous Chamber of Commerce in Seoul. •Developed international corporate clientele and expanded overseas to Asia, Europe, and the USA* Sales presentation of the Relocation and Orientation business* Cross-Cultural Presentation to Foreign Companies* Executive Search for VIP level: Banking and Insurance companies* Real Estate Consultant for South Korea* Networking with Chaebols: Samsung and LG
E. L. Skills
E. L. Education Details
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Hospitality Management -
California Culinary AcademyLe Cordon Bleu In Culinary Arts And Pastry And Baking -
Business
Frequently Asked Questions about E. L.
What company does E. L. work for?
E. L. works for Chelsea Inn
What is E. L.'s role at the current company?
E. L.'s current role is Directeur General at Chelsea Inn.
What is E. L.'s email address?
E. L.'s email address is gm****@****ail.com
What is E. L.'s direct phone number?
E. L.'s direct phone number is +165081*****
What schools did E. L. attend?
E. L. attended Cornell University, California Culinary Academy, Hankuk University Of Foreign Studies.
What are some of E. L.'s interests?
E. L. has interest in Professional Networking, International Travel, Children, Skiing, Tennis And Ping Pong, Economic Empowerment, Education, Golfing, Sailing, Gourmet Cooking.
What skills is E. L. known for?
E. L. has skills like P&l, Team Building, Luxury, Customer Relations, Yield Management, Staffing Services, Asian Culture, Food, Profit, Restaurant Management, Start Ups, Front Office.
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