Eun Kyung (Eunnis) Lee Email & Phone Number

Los Angeles, Ca, Us

Los Angeles, Ca, Us

Ventura, California, United States

•Streamlined recruitment and onboarding processes by developing customized training materials and leveraging Google Classroom, improving completion rates by 30% and reducing training gaps by 25%.•Developed and implemented safety recognition programs, resulting in a 15% increase in adherence to safety protocols and a measurable decline in workplace incidents.•Conducted detailed compliance audits, ensuring 100% alignment with OSHA and industry regulations, and successfully addressed key safety gaps within tight deadlines.•Introduced innovative training schedules and evaluation metrics, boosting overall employee productivity and satisfaction by streamlining skills development programs.

Santa Monica, California, United States

• Manage and Direct IELTS account operations across 12+ test centers across six states focused on maximizing productivity and providing day to day operational support. • Drive Client Satisfaction, achieving a 20% annual improvement through data tracking and communication.• Strategic Leader, managing a 100+ staff member IELTS and OET Program team; oversee all aspects of staff recruitment, hiring, training and development programs for staff members, improving engagement, knowledge and performance.• Establish and maintain credible relationships with 10 universities and 15 test venue vendors within all Oxford Internationals’ test location around the country. • Liaison between IELTS USA and OIEG to ensure seamless business operations. • Led central operations initiative to conduct a comprehensive review of the US handbook, working closely with HR and department heads to ensure accuracy, clarity and alignment with current laws, regulations, and organizational practices.

Los Angeles, California, United States

Westwood

• Managed IELTS P&L reporting monthly on expenses including payroll for over 30 accounts.• Increased the test center’s testing capacity by 50% through management and recruitment strategies.• Ensured all compliance standards relating to the test center operation and stringent security protocols are adhered to and record confidential and sensitive IELTS records. • Maintained strict time-sensitive deadlines regarding distribution of materials, entering of scores and mailing of candidate scores to universities.

Riverside, Ca

- Coordinate weekly schedules for over 25 employees in three different facilities. - Trained and supervised multiple team members.

Bachelor’S Degree, Political Science - International Affairs

Activities and Societies: Student Associations and Latino and Spanish AffairsR'PantryUndocumented Student Programs

Bachelor’S Degree

Dongguk International Summer School, Opportunity Abroad Program.