* Created Customs Power of Attorney renewal automation process and improved the workflow* Guided the Compliance, Customs Entry Operations, and Sales Team members in trade compliance to resolve trade issues* Managed penalty mitigation and achieved a 100% approval rate

* Designed the initial version of the paperless work environment for COVID-19* Achieved 97% approval rate on duty refund process via Post Summary Corrections and Protests* Reviewed 55,000+ customs entries in career to ensure the compliance* Prepared for the FDA audit and passed with 100% compliance rating in 2019* Cleared 12,000+ import shipments from Customs and Participating Government Agencies for 1,200+ importers in career* Managed nearly 120,000 part numbers for various importers* No penalties from Customs or Participating Government Agencies issued to any clients or the current employer due to non-compliance since joined the employer in 2010* Monitored clients' Customs bond to ensure that the bonds are renewed on-time and maintained in valid condition

* Successfully completed projects that required time-sensitiveness: Factory Establishment, 330+ Trade Show Shipments* Created binding ruling requests for proper classification by Customs* Hired employees and evaluated their work performance * Researched new regulations and trained employees for prompt service* Filed drawback entries and Post Summary Correction for duty refund

* Advised clients on HTS classifications, duty inquiries including duty saving opportunities, and forecast of potential risks* Passed the annual C-TPAT audit and conducted security self-assessment* Conducted training sessions about basics of U.S. importation including US-Korea Free Trade Agreement for clients

* Resolved trade issues with Customs and Participating Government Agencies - Holds, Exams, Request for Information, Notice of Action, etc.

* Filed Customs entries and Import Security Filing (ISF)* Organized new clients information Customs operations

* Developed cargo and mail operations procedures for new cargo service projects* Analyzed and evaluated work performance of ground handling companies for improved operations process* Prepared for internal and governmental security/safety/operational audits and passed successfully with no penalties* Reviewed monthly ground handling invoices and prevented from paying incorrect expenses

* Managed cargo export operations by working with staffs of seven ground handling companies for safe and on-time departure* Planned and directed special cargo projects such as perishable cargo, heavy freights, oversized shipments, and live animals.* Ensured that all shipments were loaded onboard in accordance with internal and governmental regulations