Eric Upton Email & Phone Number

Franklin, Tennessee, United States

Franklin, Tennessee, United States

Sulphur, La

Lake Charles, Louisiana Area

Lake Charles, Louisiana Area

- Product management and feature development for all software initiatives- Analyze internal business processes and create solutions to automate those processes- Developed and supported a retail customer loyalty application used in numerous locations across Louisiana.- Facilitate application support and feature development for each client’s business systems.- Plan and meet with all clients to determine work scope of custom software projects, prepare written correspondence and project scope documentation, plan and design front-end and back-end requirements, provide “proof of concept” for client review, manage implementation of production software.- Developed custom software solution for Port of Lake Charles to manage inventory of all cargo and shipments.- Designed and now maintain multiple intranet web applications for regional hospitals to facilitate better document control, patient evaluations, revenue usage, staffing census levels, and many other initiatives.

- Designed, implemented, and supported multiple remote offices to connect via VPN to server at primary location.- Developed web applications using ASP and MS SQL for management of employee evaluations for 3000+ employees and fleet vehicle management of 600 vehicles.- Updated and maintained portions of the Louisiana Transitional Recovery intranet website.

Lake Charles, Louisiana Area

- Developed custom database software to interface with current business systems.- Planned, implemented, and maintained the development of Client Company’s network infrastructure and data systems.- Developed the company infrastructure to support data sharing requirements. Included LAN and WAN segments.- Designed processes and systems for client’s document flow control.- Application development management for a major oilfield industry company.- Primary projects include: Asset Management, Document Control, Project Management, Purchase Order Management

- Responsible for managing the relocation effort of the entire network infrastructure to new facility while maintaining connectivity.- Accountable for directing the entire communications endeavor for SWLA disaster recovery. - Manage and troubleshoot telecom issues, including management of G3 Phone Switch for CORE field office of 150+ users.- Effectively resolve network operation issues in a prompt manner in order to maintain a functional environment for CORE office.- Establish policies affecting cyber security, network organization, backup procedures, and other Information Systems matters.- Successfully coordinated the migration of the field office from Windows 2000 to Windows XP without interrupting workflow.- Designed and implemented a helpdesk database for effectively capturing trouble tickets and daily IT work logs.- Prepare correspondence for reporting to management and communicating to all users concerning the implementation of policies.- Responsible for maintaining and setting up information systems for entire SWLA Area Field Office. - Lead IT/Logistics support for remote Disaster Recovery Centers, Emergency Support Function-14 storefront offices, and remote public assistance offices throughout all Hurricane Rita-affected parishes (11 remote locations, 3 headquarters).- Created system to insure continuity of operations among remote field offices, allowing offices to be established quickly.- Perform network administration for new users, logins and passwords, user rights, and security.- Resolve customer support requests involving different applications, platforms, and network configurations.- Design and maintain database systems for use and purposes of ESF-14 offices and Inventory Supply.

Lake Charles, Louisiana Area

- Supervised requisition processes on all capital expense projects, as well as, several 10+ million dollar projects and shutdowns. Established work flow processes for project group procurement and purchasing.- Coordinated company procedures with contract specialists and external contractors to complete projects. Contacted the contractors when their services or materials were required and certified that they stayed in compliance with company procedures.- Created and maintained Database Management programs for material/asset tracking, tool room inventory, document control, and work scope variances. These resulted in more proficient tracking of the points mentioned.- Improved and implemented procedures to streamline document control and transmittal processes.- Supported senior planners in manpower planning and progress reporting.- Warehouse manager over a 7,000+ sq. foot warehouse, administered the receiving, placement, issuing of inventory. Insured the stock requirements were maintained. Managed the maintenance of the warehouse as well.- Supported and implemented the logistical processes of several multi-million dollar projects, including placement of materials and equipment, delivery and pickup coordination with vendors, as well as supervising and coordinating the cleanup of an overflow equipment yard.