Just like larger companies, small businesses need technology to operate efficiently and to compete effectively. But as reliance on IT grows, the resources to support an increasingly complex IT environment may not. In many small businesses, IT resources are scarce, and can be quickly overwhelmed with the day-to-day responsibilities of keeping the IT infrastructure that the business depends on up and running. UpCasa Technology Services is here help you manage those tedious but necessary IT activities and help you plan for long term growth and success through technology. Our area of focus is on the Managed, Technical and Cloud services that will be backbone of your business and empower you to reach your goals. • Managed Services: Our remote monitoring and management platform continually monitors the stability and security of your IT network so you can experience maximum network uptime, increase your efficiency and focus on your core business functions.• Tech Services: Our value is in our ability to deploy knowledgeable and engaging specialists with a broad range of skills. We will help you decide what hardware and software best suits your organization’s needs and develop an IT strategy to keep you on the cutting edge of technology.• Cloud Services: Access all the information that matters when you need it. Our enterprise class cloud services give you the freedom to access all your technology anytime, anywhere from any device so you can stay connected effortlessly and work smarter to get things done.

Successfully executed company’s business mission through the development of the service and support department. Developed the company’s vision for service and product offerings while planning for risk and growth. Oversaw all aspects of the sales lifecycle for the company’s new business and existing customer base by implementing strategies. Planned, implemented and managed all financial-related activities of the company.•Developed and oversaw the service and support department.•Develop and maintained a technology plan that supports customer needs.•Ensured consistency of existing systems by enforcing standards/procedures for implementing technical solutions.•Analyzed and improved upon technology standards to maintain a technological and competitive edge within the market.•Provided leadership to the day-to-day operations of the sales team, while maintaining focus on the company’s strategic goals.•Provided leadership in the development for continuous evaluation of short and long-term strategic financial objectives.•Took hands-on lead position of developing, implementing, and maintaining a comprehensive job cost system.•Directed and oversaw all aspects of the Finance & Accounting functions of the organization.•Managed processes for financial forecasting, budgets, consolidation, and reporting to the Company.

Focused on the definition, deployment and support of all FedEx Office processes, products and services. Performed analysis of center technology requirements to support development of new systems. Provided work leadership and direction to Senior Technology Specialists.• Participated in development team for the creation the Digital Workflow Automation Process that is being rolled out companywide in three stages over 5 years.•Led project parallel to the Fedex Support Organization to introduce Self-Serve Faxing as a new product to the Fedex Office. While FSO utilized vendors complete the product roll out, under my direction the CTS team was able to perform this roll out saving the company $25,000.•Performed analysis of systems distribution within the districts, which led to relocation of 90 computer systems and the elimination of 40 more. This saved the company over $15,000 in service and software charges per year.

Coordinated and implement all in-center technology programs for twelve centers in New York City, provided technical support to the centers, while maintaining reliable technical systems. Provided systems training for center team members.•Developed and facilitated specialized training for team members, which helped the centers improve their done right and on time metrics by 30%.•Began a program to monitor machine downtime, which helped reduce the downtime on all machines and, also, led to vendors replacing machines we had identified as constantly down through this process.•Improved average technical systems audits scores by 60%, reducing revenue leaks, telephone and network systems downtime, as well as security bridges.•Led a project to connect center’s digital video recorders to the centers’ network, which allowed the company to discontinue security monitors.

Setup and operation of all audiovisual and computer equipment for classes, press conferences and other events. Recording and editing of classes for online broadcasting. Maintenance and troubleshooting of all audiovisual technical equipment.•Assumed responsibility for computer technology support in department.•Created script that allowed editing videos overnight with no user interaction, which doubled productivity