Purchasing Agent responsible for ensuring domestic and International customers are satisfied with the tech products they buy.

Collection's specialist assigned to a team of five agents experienced in working together with the singular goal of reaching monthly collection efforts. Working remotely we employed the use of zoom technology in order to coordinate our efforts and keep tabs on our delinquent customers. Mandated to reach daily, weekly and monthly collection metrics as a collections department we were able to help keep the company financially afloat despite the ongoing COVID-19 pandemic.

Performed collections on past-due invoices for both the U.S. & CanadaPrepared Excel aging reports bimonthly or as requested from managementWorked with billing personnel when customers asked for an edited invoiceAdvised company sales agents when the client did not pay and went silentAccessed multiple on-line portals for updates on payment status of invoices

Worked with field managers in engaging clients to bring accounts current. Generated suspension of service/demand letters for clients who became severely delinquent. Engaged in weekly teleconferences to verbally discuss with field managers status of accounts. Kept track of customer payment status during course of the month using forecasting tools. Spoke with clients when their credit card was declined and/or their limit was not high enough to cover monthly costs.

Helped permanent collections employees bring past-due invoice accounts back to current status. Engaged with customers regarding past-due balances via telephone and email. Logged invoices into invoice database called On Base. Also accessed software program Great Plains to determine invoice overall status. Helped to bring a total of $10M of invoices over 90 days past due back to current status. Quickly sent copies of invoices to customers upon their request. Worked with Immix Group A/R internal finance departments to help fix any invoice errors that might have occurred.

Description: - Processed daily receivables, managing monthly portfolio of $18M-$25M.- Advised upper management on daily receivable forecast.- Engaged with government and commercial clients to ensure timely payments of invoices.- Alerted program and contract managers regarding past-due invoices.- Worked with staff accountants to create and submit client invoices.- Collaborated with CACI accounts payable team to issue client refund checks.- Managed department-wide refund processing project for entire A/R staff.- Supported role for special Lockheed Martin collections project.

- Reported daily receivable forecasts for executive management.- Actively worked with third-party customers to ensure timely payment from clients.- Analyzed and resolved issues related to partial and past-due accounts.- Processed credit card payments when clients wished for alternate forms of payment.- Communicated directly with government and commercial customers to ensure timely payments.- Coordinated with clients to bring accounts current when seriously past due.

- Worked directly with customers to resolve past-due account issues.- Implemented collections management program to provide monthly tracking of delinquent account progress.- Collections management tracked progress of delinquent accounts on a monthly basis.