Eustace Christopher Email & Phone Number

London, Gb

Senior Delivery Manager managing the ongoing delivery of change and service for a group of existing and new applications aligned to assigned business areas. Lead the planning and execution of software delivery for a group of applications. Work with business owners, internal SMEs, technology vendor resources to define the detailed backlog, and roadmap covering product improvements, upgrades, platform opportunities and end of life considerations. Define high level scope of work in the agreed toolset/format, agree the budget & deliverables and manage through delivery.  Manage a cross functional delivery team (inhouse and supplier)/ third party product vendors. Review high level designs, testing, implementation approaches and lead the software deployment activities. Lead the operations activities (incidents, changes and problems) including investigating incidents; ensure SLAs are met as agreed with the Business Owner. Collaborate with stakeholders to identify and ensure dependent requirements such as infrastructure or cross programme needs are met. Continuously develop knowledge on the systems/products/platforms to provide consulting and advice to Business Service Owners / Product Managers, identify opportunities and issues that can benefit from IT services, either by changing an existing one or introducing a new service. Report on progress, risks and issues using information dashboards (using Azure DevOps or similar)and adhere to governance model. Deliver change to time, quality and budget with no disruption to the business. Incident and problem resolution in line with SLA (time and quality) Collaborative approach that enables the digitisation of our business, reduces operational risks

Reading, Gb

• Responsible for the ongoing management, functional and technical support of key systems that support Aldermore’s Finance, Treasury and Regulatory business line as the SME.• Provide technical and functional guidance on Oracle ERP on prem and Cloud implementation• Creation and implementation of system specific Disaster Recovery plans for Finance and Treasury Applications• Triage finance and treasury systems issues and problems, acting as a as central point-of-contact/liaison between the Finance and Treasury business line, the IT Help Desk, Aldermore IT and Third Party Suppliers• Manage and execute Implementation and subsequent upgrades to the QRM system for Treasury department.• Manage and execute the implementation of FIS Quantum and subsequent upgrades for the Treasury department.• Manage and execute the implementation of AutoRek Reconciliation application.• Manage and execute the upgrade the Finarch regulatory reporting system and responsible for the regular installation of new releases• Manage and execute the implementation of the OneSumX regulatory reporting system• Produce and execute the technical migration plan for production implementation of QRM system and non -production environments• Assist the Finance community in developing reports from the Oracle Financials EBusiness Suite• Creation of Finance and Treasury system support models• Provide end-user training, where required, to on-board new finance staff and application support members• Proactively identify systems and support improvements to ensure that finance and treasury systems continue to evolve in line with the development and growth of the Aldermore business• Establish and manage a Finance and Treasury Systems User Group to act as a means of sharing best practice, changes to Aldermore’s related standards and policies, and provide general updates on the performance of Finance Systems services and key change activities.

Reading, Gb

• Ensured that the business systems fitted in with the wider bank landscape, direction, suitability of upgrade versus investment in new systems.• Responsible for delivering strategic platform opportunities and driving the coordination between I.T. & Business.• Ensured that all systems were running according to the agreed SLAs.• Responsible for IT supplier budgets. • Provided primary technical point of contact for suppliers providing services to the Business. Managed changes to the systems, projects releases and owned the direction and I.T. impact. Co-ordinated the change agenda across the bank. • Negotiated supplier delivery, timescales and costs.• Sponsored and presented all technical business changes through the Design Authority Committee • Acted as primary lead on the creation of the PID for all IT project requests, ensured that all components leads understood their deliverables and addressed any gaps that emerge• Co-ordinated all systems problems and related incidents within the business, provided regular feedback and reported on the progress of problem and incident resolution.• Identified, documented and implemented actions plans to ensure timely execution to mitigate IT related risks. Responsible for IT & System related ERM reporting & actions• Liaised with 3rd party suppliers to ensure systems were functioning as designed. Discussed system improvements and enhancements to ensure that systems were optimised.• Provided triage co-ordination for fault diagnosis and resolution. Liaised with resolver teams to ensure the correct escalation were in place.• Ensured all software / system defects were raised with the supplier and costed according to the contractual agreement.• Provided the necessary IT infrastructure and systems to support the Business Continuity Process. Accountable for technical components of Business Continuity Process. / Disaster Recovery tests.

- Assist in the preparation of Annual Financial accounts for an organisation with a £6.2 billion dollar budget.- Monthly Debtor Creditor Reconciliations and Control sheets.- Running of and creation of Macros to produce Trial balance, Statement of Financial Position and Net Operating Cost Statements for monthly closedown. - Operating Lease reviews and Oracle user Quarterly list Reviews.- Maintaining Fixed Asset Register and calculation of capital charges.-Attend SBS Oracle user forums to enhance work procedures.-Manage audit working papers prepared in line with the draft accounts for submission of accounts to auditors.- Create Summary Financial Statements for annual report.- Develop of User guides and associated documentation for delivery of training in Oracle Discover Plus.- Use of Discoverer, Discoverer Plus, Excel to create dashboard and performance reports.- Liaise with NHS bodies within the patch with regards to -Income and Expenditure FMA forms as well as Agreement of Balances FMA forms for submission to Department of Health.- Process month end Payroll files from ESR and complete payroll amendments.- Review and complete SBS control accounts

- Data Migration experience.- Adviser on Oracle Provider-Commissioning split for Tower Hamlets and Newham PCT.- Strong knowledge of P2P, O2C and NHS Supply Chain process.- In-Depth understanding of modules GL, AR, AP, FA, CM, PO, I-Proc. - Project Lead on XML feed between Suppliers and E-Catalogue Provider.- Employed organisational design to increase efficiency of departments using Oracle.- Responsible for the management of Oracle Support team which provides a support service for seven PCTs, over two thousand users.- Responsible for setup and maintenance of Electronic catalogues loaded unto Oracle via SBS (Shared Business Services) and e-Catalogue Providers.- Developed of User guides and associated documentation for delivery of training.- Use of Discoverer, Discoverer Plus, Excel to create dashboard and performance reports.- Extract the detailed Trial Balance from all existing legacy systems to ensure all code combinations captured.- Extract Closing year to date detailed trial balance data from legacy system when accounts closed- Reconcile and sign off balances- Extract accrual reversals from the legacy system- Reconcile budget data loaded to the Production environment to control reports and sign off- Final Legacy system Payables reconciliation- Receive cash analysis/forecast from local organisation for the month following go-live- Production of quarterly reports on spend and budget analysis and trends for each member of the Seven PCT East London Consortium to meet strategic objective of value for money, and cost reduction- Reviews with Audit on all aspects of Purchase to Pay process, investigating compliance to Trust policies- Review and update policies to meet Audit Requirements- Testing functionality of system processes before implementation.- Ensure Best Practice compliance throughout the Consortium.- Enforce policies in line with SFI’s of each Trust for all spend

Acca, Accounting

Cat, Accounting

Bachelor'S Degree, Biochemistry