Eustace Jacobs Email & Phone Number

New Castle County, Delaware, United States

Area of Expertise• Incident & Problem Management• Desk Side Support• Project Management• Budgeting and Cost Control• Strategic Business Planning • Infrastructure Design & Support• Risk Mitigation• Disaster Recovery• IT Security• Supplier Management• Procurement• Solution Development• Application Support• Business Relationship Management• Architecture & Integration

Philadelphia, Pennsylvania, United States

Senior End User Computing Analyst/Project Manager, 2018-2020 • Served as facilitator for Bigfix, Altiris, Ghost, VMware, NetApp, MaaS360, Good for Enterprise, SharePoint, ServiceNow, CA Service Desk, Desktop and Server Virtualization, DUO, Zoom, WebEx, Polycom, Video Meetings and Townhalls, Trend Micro Encryption, RICOH Printing, and SME Subject Matter Expert.• Responsible for vendors’ interviews and candidates’ selections for local desk side support.• Change Agent responsible for transitioning from Jamaica’s Call Center to the Philippines. • Supported Telephony hardware and software upgrades.Network Administrator/Project Manager, 2007-2018 • Responsible Architecture and infrastructure designer for hardware and software management, supporting 450 local and regional end-users. • Business Continuity Specialist performing bi-annual business continuity and remote exercises reducing recovery time-frames. • Managed and administered design and implementation of local and wide area network infrastructure on Novell Netware and Microsoft platforms.• Led business strategy and support for enterprise Imaging Core System for Jamaica and Philadelphia offices.• Monitored and managed local Internet service providers (ISP) for the call center remote agents’ access.Network Engineer, 1999-2007• Organized and managed infrastructure backup using various backup applications.• Facilitated implementation of network migrations and upgrades.• Delivered projects under scope, on budget, and to completion.• Led the company’s transitioning from Novell Directory Services to Active Directory, Groupwise to Outlook/Exchange. PC Analyst, 1997-1999 • Provided infrastructure and enterprise-wide hardware and software support.• Supported agent and VIP desk-side hardware and software.• Transitioned infrastructure to Cat5 cabling to support mainframe, servers and client upgrades.

Yuma, Arizona/Southwest Asia/Iwakuni, Japan

Directed property and asset management, accounting, inventory control, and supervision of embarkation procedures. Managed shipping and receiving operations and junior training and development. Administered procurement requests. Led and maintained budget report. Developed supply support plans in support of combat service support operations. Created and distributed required sustainment for deploying forces. Supervised personnel performing supply functions. Performed location consolidation and maintenance of inventory records.