Evelina S. Email & Phone Number

Limerick, LK, IE

• Providing support to merchants via email using Zendesk, focusing on strong, effective communication, and issue resolution.
• Working directly with merchants on queries that range from billing issues to sales tax.
• Working with members of the development team to resolve issues outside of the merchant’s control.
• Liaising with different teams in order to resolve merchant queries.
• Offering direct support to advisors via Slack.
• Taking part in collaborative projects.

Limerick, County Limerick, Ireland

• Offer assistance to retail and institutional investors via email and phone.
• Assist clients with ad hoc queries such as Redemption, Subscription, Switchprocesses.
• Keep an accurate record of the clients’ activity.
• Follow up on clients’ issues and make sure procedures and processes are adhered toso the client receives a high quality service.

County Limerick, Ireland

• Provided support to sales representatives via E-mail and phone.
• Processed new orders.
• Reviewed, investigated and resolved issued with orders.
• Identified and removed fraudulent sales from processing further.

County Limerick, Ireland

• Experience in billing and sales, as well as mobile and technical support.
• Offered support across multiple platforms: SMS, WhatsApp, Facebook and Online Messaging using Live Person software, E-mails and letters using Oracle RightNow.

County Limerick, Ireland

• Provided assistance to customers in relation to billing queries over the phone.
• Offered support for mobile, broadband, landline and TV services.
• Offered information about products and services available; aimed to promote new services and products available.
• Customer oriented, tried to find the best solutions to customer's queries and complaints; aimed to resolve the queries at the first point of contact and follow up with customers when the situation required.
• Calmed irate customers and dealt with sensitive issues.

Limerick, County Limerick, Ireland

• Trained in technical support and customer care.
• Provided information and assistance to customers with technical queries.
• Diagnosed faults and guided customers thought the troubleshooting process.
• Dealt with complex technical situations and irate customers, offered solutions.
• Provided appropriate solutions and alternatives to customers' queries related to billing, packages and services available to them.
• Kept records of customer queries.