Personal Motto: "To leave the room a better place." I am driven by a profound mission to use my skills and time to make a meaningful impact in the world. Professional Overview:I am an accomplished Engineering Program Manager and Customer Success Director within the cybersecurity sector. I am skilled in initiating and managing intricate cross-functional programs, ensuring teams reach their objectives. After leading internal product development and security programs for over a decade, I challenged myself by joining a security start-up in a customer-facing role, managing strategic accounts as customer security advisor. I got promoted twice to Sr Director level, successfully established multiple key cross-functional programs to help the company up-scale their customer success practices as the company grew from Series C to Series F. In addition to leading cross-functional programs, I am also a seasoned people manager, having led diverse teams including Technical Account Managers, Premier Support Engineers, Professional Services Project Managers, and CS Program Managers. I am adept at aligning team efforts with strategic business goals, ensuring excellence in service delivery and customer satisfaction.Key Achievements:* Co-led the "Top 50 Program" with the COO, enhancing product value delivery and customer engagement for top-tier customers* Initiated and led Exabeam’s first Critical Account Program, steering a cross-functional team to overcome complex technical and operational challenges for customers* Spearheaded CS Program Management, established best practices to manage customer journey from on-boarding to deployment, adoption and expansion * Defined and deployed customer engagement and adoption metrics and score cards, allowed for effective strategy development and decision makingCredentials:M.B.A. in Management Information SystemsCertified Information Security Manager (CISM) Stanford Certified Project ManagerProject Management Professional (PMP) - expired, renewal work in progressPersonal Interests:I am a 500-hour registered yoga teacher with over a decade of teaching experience. I love finding joy in nature, whether scuba diving in Monterey’s kelp forests or stand-up paddling in the ocean.