Virtual Assistant
Current● Answer the phone for multiple accounts.● Takes and relays messages for doctors’ offices, psychologists, therapist etc.● Dispatch calls and work orders for plumbers, HVAC etc.● Updating client schedules and doctors on call schedules and rotations.● Serves as a telephone operator. Calls handled include a full range of local, long distance and international. In addition, handling a variety of difficult calls requiring extreme personal involvement. Some examples of these calls include next of kin calls, calls requiring tactful handling of confused, abusive or threatening individuals, calls from relatives of patients demanding to speak with staff about the condition or treatment of a patient.● Operates a telephone switchboard and answers recurring types of telephone calls.● Guides and train staff on the use of computerized directories.● Utilizing NEC multi-line phone system, to include completing calls to stations, transferring calls from station and completing calls to outside parties.