Eva Chen Email & Phone Number

Sydney, New South Wales, Australia

Main responsibilities: • Organize and drive the implementation plan with the customer• Deliver workshop with customers, in order to present the Amadeus products, identify requirements, and make recommendations• Perform technical aspects of product delivery based on the airlines’ requirements• Support the customer in their business process testing• Communicate and ensure all issues and risks are reported and resolved • Provide functional support and problem resolution• Coordinate with the customers, business analysts and product managers in term of functional knowledge and to meet customer requirements• Execute rehearsals and production cutover • Support the customers post implementation • Cutover Manager Achievements: • Managed the Ticketing and Inventory streams of several and massive airline IT programs such as Eva Air, Garuda Indonesia, China Airlines, Philippines Airlines, Malaysia Airlines, Cathay Pacific, Air Tahiti, Air Tahiti Nui from the requirements gathering to the implementation in production• Delivered most of the products from company’s ticketing portfolio: Amadeus Ticketing Platform, E-ticket Synchronizer, Amadeus sales watcher, Departure Control System, EMD, Interline, Ground Handling, Distribution• Delivered most of the products from company’s Inventory portfolio : Schedule, Inventory, Reaccomodation, Seating• Successfully managed standalone projects (Qantas and Jeju Air) • Assistant of Project Manager : Coordinating with the stakeholders to build the Cutover Window Plan/the roster and leading the Cutover successfully (Mongolia Airlines)• Leading the Ticketing stream

Sydney, New South Wales, Australia

Main responsibilities: • Deliver workshop with customers, in order to present the Amadeus products, identify requirements, and make recommendations• Perform technical aspects of product delivery based on the airlines’ requirements• Support the customer in their business process testing• Communicate and ensure all issues and risks are reported and resolved • Provide functional support and problem resolution• Coordinate with the customers, business analysts and product managers in term of functional knowledge and to meet customer requirements• Execute rehearsals and production cutover • Support the customers post implementation Achievements: • Managed the ticketing stream of massive airline IT programs such as Cathay Pacific and Dragon Air from the requirements gathering to the implementation in production• Leading the Ticketing stream of the first project fully handled by the Implementation Team from Sydney (Royal Brunei) • Delivered lots of products from company’s ticketing portfolio: Amadeus Ticketing Platform, Departure Control System bridging, Web E-ticket, Interline, Ground Handling, Distribution• Smoothly migrated millions of E-tickets from the airline’s system to the Amadeus platform• Taken the role of Test Manager for Qantas• Building and leading the Ticketing stream

Nice, Provence-Alpes-Cote D'Azur, France

Main responsibilities:• Organize and drive the implementation plan with the customer• Perform technical aspects of product delivery based on the airlines’ requirements• Support the customer in their business process tests • Communicate and ensure all issues and risks are reported and resolved • Coordinate with the customers, business analysts and product managers in term of functional knowledge and to meet customer requirements• Execute production cutover Achievements: • Implemented interline agreements for many medium-sized to large airlines such as Finnair, South African Airways, Hahn Air, TAP Portugal etc.• Delivered the Amadeus Ticketing Platform for Air Calin

Paris, Île-De-France, France

Main responsibilities: • Manage all phases of the project, track progress and report to the Board of Directors• Gather requirements, collaborate closely with the sales and legal departments • Analyze the collected information to defined a suitable solution• Write specification of functional requirements• Coordinate and support the programmers to design the system• Manage the relationship between end users and the development team• Perform user acceptance testing• Deliver presentations of the new modules to the Board of Directors• Roll-out the modules to all the markets• Train the end usersAchievements: • Single handedly managed all phases of the project• Rolled-out the product to all the markets• Successfully led a team of software developers• Received recognition from the Board of Directors

Paris, Île-De-France, France

Main responsibilities: • Identify the business needs from the staff’s input• Evaluate different providers in the market, and choose the best solution for the need of the staff• Deploy the online catalogue solutionAchievements:• Successfully deployed an efficient online catalogue solution for a very large company• Received praise from the purchase department head