Eva Costello, Shrm-Scp, Cptd

Eva Costello, Shrm-Scp, Cptd Email and Phone Number

Organizational Change Management | Talent Development | People & Culture @ Curium Solutions US
Eva Costello, Shrm-Scp, Cptd's Location
Melbourne, Florida, United States, United States
About Eva Costello, Shrm-Scp, Cptd

Visionary leader with extensive experience in learning & development, change management, and organizational development. Expert at aligning business initiatives with strategic goals, fostering collaboration across teams, and achieving measurable results that are meaningful, relevant, and sustainable. With recognized certifications in Human Resources (SHRM-SCP), Talent Development (CPTD), Change Management (Prosci), and Emotional Intelligence (EQ-i), I bring a balanced approach of industry knowledge and practical experience to craft strategies that address today’s business challenges effectively. My north star is to bring about the best in organizations through their greatest asset: their people.If you are seeking a strategic leader who drives impactful change, delivers results, and cultivates high-performing teams, let's connect! https://www.credly.com/users/eva-costelloIndustry-Agnostic Experience: Banking | BPO | Call Centers | eCommerce | FinTech | Government | Healthcare | Manufacturing | Professional ServicesFrameworks & Methodologies: ADDIE | Agile | Bloom’s | Kirkpatrick | Kotter | Kaizen | Lean | Prosci ADKAR | 9Box HCM/HRIS/LMS Systems: ADP | Workday | Saba/Cornerstone | Docebo | Go1 | OpenSesame | SAP Success FactorseLearning & Knowledge Management: Articulate 360 | Adobe Pro | Canva | iSpring | SharePoint | Walkme | ZendeskProductivity Tools: Office365 | G-Suite | ChatGPT | Monday | Salesforce | Smartsheet | Zoom

Eva Costello, Shrm-Scp, Cptd's Current Company Details
Curium Solutions US

Curium Solutions Us

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Organizational Change Management | Talent Development | People & Culture
Eva Costello, Shrm-Scp, Cptd Work Experience Details
  • Curium Solutions Us
    Sr. Consultant - Organizational Change Management
    Curium Solutions Us Aug 2023 - Present
    Orlando, Florida, Us
    Changing work for the better!
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  • Career Break
    Personal Goal Pursuit
    Career Break Dec 2022 - Aug 2023
    After leaving my last role, I took a deliberate career break to focus on personal endeavors, including settling into a new home and dedicating myself to continuous learning, earning my SHRM-SCP credential, becoming a Prosci® Certified Change Practitioner, and actively volunteering in my community and professional network. With renewed energy and enthusiasm, I am excited to bring my expertise and passion back into the workforce and contribute to the success of teams and organizations in need of dynamic change management, talent development, and customized solutions.If you are interested in connecting, please reach out!
  • Shift4
    Vice President, Learning And Organizational Development
    Shift4 Jan 2022 - Nov 2022
    Center Valley, Pennsylvania, Us
    With the mission to build and cultivate corporate learning and organizational development programs, I provided strategic direction to support large-scale, complex projects that resulted in measurable outcomes and enhanced organizational agility. My efforts to foster a learning culture within the centralized L&D department facilitated the achievement of several new talent development programs. Under my direction, the L&D leadership team (5) drove instructional design, content management, knowledge management, training delivery, change management, and analytics while overseeing 25 indirect reports.Highlights of accomplishments in this role include:• Implemented an enhanced new employee framework, resulting in a streamlined onboarding process, a notable 15% increase in satisfaction survey scores, and the achievement of optimal employee performance within 90 days of hire.• Designed a corporate change model solution to support organizational transformation, facilitating communication, awareness, and training plans, achieving 98% adoption.• Led the design and delivery of a comprehensive training certification program for Shift4's GTM integrated solution: SkyTab POS. Accredited 1900+ employees and SaaS dealers, boasting a 91% acceptance rate.
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  • Radial Inc.
    Program Director, Learning & Development
    Radial Inc. Jul 2015 - Dec 2021
    Us
    In this role, I spearheaded all facets of learning and development, managing a $2M budget and team that scaled up to 40+ learning professionals tasked with onboarding and training up to 4K associates annually in NA, LATAM, and APAC markets. I'm most known for developing solutions and optimizing programs that realize cost savings, increase employee satisfaction, and improve talent retention. Highlights of accomplishments in this role include:• Achieved a 40% reduction in new hire attrition and a 15% improvement in quality assurance scores by introducing a post-training framework and leadership training. Successfully scaled the program for a global workforce. • Transitioned in-person training programs to virtual delivery platforms, increasing participation rates by 30% and reducing training costs by 20%. • Generated over $1M in revenue by expanding clients' L&D programs and introducing certification programs for customer service representatives aligned to clients' brand and culture.
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  • Ebay Enterprise, Inc
    Senior Manager, Learning & Development
    Ebay Enterprise, Inc Jun 2011 - Jul 2015
    eBay acquired GSI Commerce and rebranded to eBay Enterprise. As Senior Manager of L&D, I arranged team training for the call center division and lead 7 client training specialists. My coaching to the trainers optimized new hire training and development across various verticals. I cultivated new teams and created career pathing within domestic and international call centers. My efforts in executive initiatives, content development, and learning solutions drove performance excellence.Highlights of accomplishments in this role include:• Established learning department communities of practice to support company-wide and divisional objectives. • Supported RFP team by leveraging expertise in P&L, invoicing, customer service, vendor management, and SaaS sales. • Onboarded a series of new retail eCommerce clients, developed onboarding and recurrent training to support sales, service, and escalations contacts. • Set talent strategies for 2.5K+ employees based on organizational needs in consultation with key stakeholders. • Integrated global talent management programs and instigated DEI initiatives, boosting NPS score YOY.
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  • Gsi Commerce Solutions, Inc.
    Corporate Trainer
    Gsi Commerce Solutions, Inc. Apr 2010 - Jun 2011
    King Of Prussia, Pennsylvania, Us
    Lead trainer for contact center eCommerce organization and responsible for the design, delivery, and ongoing training and development of seasonal and regular entry-level workers. Partnered with leadership and peers, providing guidance in adult learning principles, just-in-time training, and on-the-job learning activities. Served as brand ambassador and company spokesperson for various client campaigns.
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  • Jpmorgan Chase & Co.
    Assistant Vice President - Banking Centers
    Jpmorgan Chase & Co. Jun 1997 - Jan 2009
    New York, Ny, Us
    During my career at Chase, I received several internal promotions, development opportunities, and was consistently recognized for top performance. Positions held include teller, account representative, branch management, and business development. During my time in business development, I built and facilitated skill-building workshops and supported 300 banking centers while maintaining operational excellence, boosting profitability by 30% YOY.
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Eva Costello, Shrm-Scp, Cptd Education Details

  • University Of Central Florida
    University Of Central Florida
    Interpersonal/Organizational Communications

Frequently Asked Questions about Eva Costello, Shrm-Scp, Cptd

What company does Eva Costello, Shrm-Scp, Cptd work for?

Eva Costello, Shrm-Scp, Cptd works for Curium Solutions Us

What is Eva Costello, Shrm-Scp, Cptd's role at the current company?

Eva Costello, Shrm-Scp, Cptd's current role is Organizational Change Management | Talent Development | People & Culture.

What schools did Eva Costello, Shrm-Scp, Cptd attend?

Eva Costello, Shrm-Scp, Cptd attended University Of Central Florida.

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