Eva D. Email & Phone Number

Dallas, Texas

Certified Scrum Master:• As a Scrum Master, assisted the Product Owners with incorporating essential details for the epics,created stories with team collaboration to ensure the stories were clear/understood, dependencies and integration with other necessary applications were identified as part of the work that will be executed and met the criteria of ‘Ready for Work’.• Co-ordinated meetings with technical teams and business teams to ensure the requirements were understood and any unclarity was escalated and discussed through to avoid assumptions.• Conducted scrum ceremonies and always ensured that any issues/blockers that affected the progress of the team for deadlines were escalated up to Product Owners and Release Train Engineer so that issues could be addressed in a timely manner.• Experienced with facilitating conflict resolutions within the team when necessary to ensure teammembers are comfortable working with each other and the progress of the team to meet the goal for each sprint is not affected due to conflicts.• Trained new hires through knowledge share sessions on application and overall team processes.Quality Assurance Engineer:• As a QA Engineer, executed and co-ordinated test efforts for vendor application's installs in thecompany by collaborating with vendor and internal business teams for User Acceptance, Regression, Performance, Integration and End to End testing efforts.• Experienced with building business relationships while co-ordinating test efforts and working closely with business users of applications, and Scrum teams. Acquired knowledge from both business and systems perspectives to thoroughly execute testing for different projects.• Led end-to-end test efforts to ensure all the necessary applications that maybe impacted with any new code are aware, involved and participate in testing before production deployment.

• Worked with the marketing director on advertising the property to new prospects, closing sales, designing sales advertising projects.• Assisted residents on site with apartment work orders/requests and with conflict resolutions with roommates/neighbors.• Coordinated social events for the existing residents.• Developed good communication and customer service skills.

Westlake, Tx

Gained exposure to regression testing of a financial application and Quality Center in regards to testing, developing test cases and executing them

Developed good customer service and strong communication skills as a customer service representative