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Eva De Marchi is listed as Customer Care Lead at Whatwapp, a with 36 employees, based in St.-Germain-En-Laye, ÎLe-De-France, France. AeroLeads shows a matched LinkedIn profile for Eva De Marchi.
Eva De Marchi previously worked as Customer Care Coordinator at Whatwapp and Customer Care Specialist at Whatwapp. Eva De Marchi holds Master'S Degree, Legal And Financial Translation from Université Sorbonne Nouvelle (Paris).
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As a dedicated leader in Customer Care, I specialize in guiding and directing teams to deliver exceptional service experiences. Currently overseeing a talented team of three Customer Care Specialists, I focus on establishing and enforcing robust processes to ensure consistency and excellence in our service delivery. My role involves streamlining workflows, maintaining cross-product alignment, and conducting thorough quality assurance to meet the highest standards.With a keen eye for talent, I am actively involved in the recruitment process, providing comprehensive training to onboard and develop team members effectively. My approach is driven by a passion for continuous improvement and a commitment to creating a seamless customer journey.
Listed skills include Anglais, Formation, Traduction, Recherche, and 6 others.
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A career timeline built from the work history available for this profile.
- Lead and direct Customer Care thinking- Oversee a team of 3 Customer Care Specialists- Set processes and enforce them - Speed up workflows and stay cross-product aligned across- Quality Assurance - Involved in the recruitment flow and provide training
Milan, Lombardie, Italie
- Oversee a team of 3 Customer Care Specialists- Set processes and enforce them - Speed up workflows and stay cross-product aligned across- Quality Assurance - Involved in the recruitment flow and provide training
Milan, Lombardie, Italie
- Understanding business goals, define a strategy, estimate and prioritize the tasks- Follow and lead undefined, large and complex tasks- Be the ambassador of a safe game environment- Give Customer Care direction, Present & Collaborate- Provide support and internal training
Arese (Mi)
- Input customer information into databases, update records, and ensure data accuracy- Process and fulfill customer needs and requests- Escalation and issue resolution
Région De Boulogne-Billancourt, France
- Facilitate and maintain relationships between the company and partners, negotiating contracts, creating standards for the vendors, and finding the best available vendors- Cultivate and maintain relationships with vendors
Other employees you can reach at whatwapp.com. View company contacts for 36 employees →
Francesco Parrinello
Colleague at WhatwappMilan, Lombardy, Italy
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AM
Andrea Marchetti
Colleague at WhatwappMilan, Lombardy, Italy
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SA
Shehan Akalanka
Colleague at WhatwappColombo District, Western Province, Sri Lanka
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EP
Emanuele Padula
Colleague at WhatwappMilan, Lombardy, Italy
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IL
Ivan Ljujic
Colleague at WhatwappBelgrade, Serbia
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MR
Mauro Ronchi
Colleague at WhatwappItaly
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AC
Alex Cavaliere
Colleague at WhatwappItaly
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NA
Noor Atif
Colleague at WhatwappGilgit-Baltistan, Pakistan
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SP
Simone Postal
Colleague at WhatwappTrento, Trentino-Alto Adige, Italy
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MN
Milan Nikolić
Colleague at WhatwappSerbia
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Quick answers generated from the profile data available on this page.
Eva De Marchi works for Whatwapp.
Eva De Marchi is listed as Customer Care Lead at Whatwapp.
Eva De Marchi is based in St.-Germain-En-Laye, ÎLe-De-France, France while working with Whatwapp.
Eva De Marchi has worked for Whatwapp, Fca Fiat Chrysler Automobiles, and Technicis.
Eva De Marchi's colleagues at Whatwapp include Francesco Parrinello, Andrea Marchetti, Shehan Akalanka, Emanuele Padula, and Ivan Ljujic.
You can use AeroLeads to view verified contact signals for Eva De Marchi at Whatwapp, including work email, phone, and LinkedIn data when available.
Eva De Marchi holds Master'S Degree, Legal And Financial Translation from Université Sorbonne Nouvelle (Paris).
Eva De Marchi is listed with skills including Anglais, Formation, Traduction, Recherche, Enseignement, Correction De Texte, Recrutement, and Italien.
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