- Supervised the local team of community associates in all aspects of daily business center operations and billing process in a commercial property.- Managed the center billing and account receivable and payable process for tenants, vendors and contractors, ensuring profit and loss accuracy and that the billing process is followed by generating aging reports and tracking transaction in Peoplesoft and Moreton Smith daily and monthly.- Liaised other teams to gather tenant information, analyse and generate tenant occupancy reports and budgeting reports for clients and management team by using SQL programming in Access and advanced graphics and formulas in Excel. - Handled increasing responsibilities and challenges due to significant downsizing in the business center. Created and reviewed office policies and work flow to maintain high quality performance standards. - Organized and maintained an up-to-date, easily accessible call management system including EVO, Callstream and Datapulse with over 100 tenants in each system. Manipulated and maintained client data and database management systems including Titan and Peoplesoft Oracle.- Identified sales and advice opportunities and actively upselling/cross selling Regus products and services based on client’s situation and needs.

- Scheduled meetings and boardrooms, provided administrative support and arranged courier pick-up for more than 50 companies based on established procedures and policies.- Built excellent client relations by using a professional and courteous approach, followed-up and feedback, ensuring all concerns or inquires are promptly answered and directed to the right person in an exceptional and professional manner.- Communicated effectively with tenants, vendors and contractors throughout the business center via written materials including memos, faxes, reports and emails, and by telephone and in person to promote efficient property operations.

- Conducted more than 30 calls and 3 telephone interview surveys (10-15 mins each) hourly - Developed strong customer service skills and professional telephone manner through interactions with clients in a constantly changing environment- Demonstrated highly-developed communication skills and close attention to written and verbal instructions in order to maintain high quality standards and constructive feedback