Innovation – Implementing new systems to optimize the team´s efficency; ensuring they have the adequate training to undertake new tasks correctly. As well as helping to develop and fully implementing new strategies with a view to offering customers a better experience.CRM - Implementation and daily use of Zendesk.One to Ones – Monitoring the team´s work via weekly meetings, assuring that all team members are in heading in the same direction to meet their monthly KPIs.New incorporations – Selecting and helping to train all new members of the team, teaching them the company and team philosophy.Dealing with customers – Dealing with escalated customer complaints, negociating in various languages and reaching agreements which are favourable to both the customers and the company.Translation – Managing translation of content into English. Creating and organizing all general communication in English, both for customers and professional correspondence.Social media – Completely managing the company´s online reputation on Google and Facebook as well as all communication with customers via these channels.Branding – Supporting the marketing team in the selection of products and the implementation of services to offer a better experience to the customer.

- Integral member of the export team.- In charge of the Spanish, French and Scandinavian markets.- Offering excellent customer service in English, Spanish and French via telephone and email in a multinational environment.- Reaching monthly sales and quality of service targets.- Resolving logistical issues in various languages.

- Management of a small team of agents.- Ensuring daily and monthly sales targets.- Undertaking employment interviews via telephone and eventually face to face.- Processing large quantities of information.- Providing monthly reports to customers.