I’m a results-driven multilingual professional with a commendable track record in customer experience roles. As a Delivery Advisor at Lucid Motors, I excel in ensuring a seamless customer journey. Prior to that, I held a pivotal role as the Head of Customer Care at FINN in Munich, where I built up the Customer Care team from scratch up to 24 team members and successfully orchestrated a significant Service Level Agreement (SLA) improvement from 65% to an impressive 95% in less than a year.My leadership trajectory encompasses diverse roles, starting from a Team Lead and progressing to shaping team visions and establishing key performance indicators (KPIs). My educational background includes a SCITT Training from the University of Leeds and a teaching degree from Ludwig-Maximilians-Universität, Munich.Proficient in German, English, and French, I possess robust communication skills honed through multifaceted roles. Beyond communication, I bring organizational and leadership prowess developed during my tenure as a teacher and through managing various projects.I am well-versed in utilizing tools such as Zendesk, Hubspot, Salesforce, Google Workspace, Microsoft Office, and am always curious to learn more. Additionally, I balance my professional endeavors with a passion for music, participating in BigBand workshops, and relishing bouldering challenges both indoors and outdoors.