Eva Ibanez Email & Phone Number

Amsterdam, North Holland, Netherlands

• Scope: E2E sales journey - 20 markets
• Effectively run and improve global sales operations processes & programs within the JET Sales Cycle
• Partner with global sales teams, country managers, and cross-functional stakeholders to identify, develop and land opportunities for operational improvement
• Partner with cross-functional stakeholders to transition to globally consistent ways of working
• Partner closely with the global Salesforce and process team to translate the operational required into technical process updates

Amsterdam, North Holland, Netherlands

• Scope: E2E sales journey - 20 markets
• Ensure that key processes across the Sales Strategy & Operations organization have been identified, aligned, optimized, recorded and shared across countries and sites (BPMN process mapping)
• Advise on improvement opportunities and liaise with stakeholders both within and outside of Sales Strategy and Operations organization to ensure processes are aligned and communicated.
• Administrate, Monitor and Audit process & duties (e.g. SLA, Best Practice, SOD) in order to guarantee the defined standards. Manage stakeholders and accommodate decision making.
• Nurture the relation with Sales Management, Product, Compliance & Finance on tactical/strategic level
• Manage significant or complex projects with medium/high risks and using innovative techniques

Amsterdam, North Holland, Netherlands

• Scope: Acquisition - 10 markets
• Driving Sales process creation, implementation and improvement for all European affiliates (10+ countries)
• Integration of several new markets as result of acquisitions
• Process lead for SalesForce launch as main CRM (process creation, adoption, product dev.)
• Developed European Sales Commercial Matrix, standing as source of truth for Senior Sales management, Sales teams and audits
• Centrally manage sales-related risk control and compliance (main POC for internal control and external audits)

Amsterdam, North Holland, Netherlands

• Onboarding: Shipper team
• In charge of the entire onboarding process for new customers (onboarding processes creation, VAT/credit check, onboarding calls, setting expectations on internal/external timelines)
• Contract, SOPs and customers documentation review to capture shippers' special freight requirements
• In charge of fostering strong partnerships internally between sales, operations, finance, and pricing teams
• Liaise between many stakeholders to provide visibility and awareness
• Communicate with customers to ensure that we have the information we need to help them succeed

Barcelona Area, Spain

• V.I.E Position (selective state program)
• Responsible for opening the Spanish market: commercial strategy development, recommandations & implementation
• Market research (gathering & analysing data) for prospective purposes
• Financial budgeting (target-setting)
• Stakeholders management

Barcelona

• Worked for Splendia: OTA specialized in luxury and boutique hotels - company owned by Voyage PrivéIn charge of monitoring a hotel portfolio (with approximately 450 partner hotels) in order to increase revenue growth.
• Select and contract luxury and character hotels in major travel destinations within the region
• Responsible for revenue management associated to hotel partners
• Responsible for revenue growth within territories
• Relationship management with hotels within the region
• Market research and analysis for prospective destinations

Paris

• Business Development & Trade Marketing project manager
• Cross-involvement in sales & marketing
• Assistance in the creation of a new range of products (sourcing, negotiations, contracts, suppliers relationships)
• eCommerce activity development
• Brand internationalisation
• Writing of all the texts (products description, newsletters, events…)

Gémenos

• Cross-involvement in Sales & Marketing
• Advertising campaign for more than a hundred clients
• Sales strategy

Bachelor’S Degree, Economics, International Relations, Sociology, Cgpa Of 3.17/4 (15.85/20)

McGill is ranked in the top 25 of the world's universities Major : Economics First Minor : International Relations Second Minor.

Master Of Science - Msc, International Business (Maci/Mib Program)

Specialisation in Purchasing and Operations Management 2 years and a half program in International Business (MIB/MACI Program) with 1+.

High School

French Baccalaureate Economic section, Political Sciences speciality Passed with High Honours