Eva Ibanez Email & Phone Number

Amsterdam, North Holland, Netherlands

Scope : E2E sales journey - 20 markets• Effectively run and improve global sales operations processes & programs within the JET Sales Cycle• Partner with global sales teams, country managers, and cross-functional stakeholders to identify, develop and land opportunities for operational improvement• Partner with cross-functional stakeholders to transition to globally consistent ways of working• Partner closely with the global Salesforce and process team to translate the operational required into technical process updates

Amsterdam, North Holland, Netherlands

Scope : E2E sales journey - 20 markets• Ensure that key processes across the Sales Strategy & Operations organization have been identified, aligned, optimized, recorded and shared across countries and sites (BPMN process mapping)• Advise on improvement opportunities and liaise with stakeholders both within and outside of Sales Strategy and Operations organization to ensure processes are aligned and communicated.• Administrate, Monitor and Audit process & duties (e.g. SLA, Best Practice, SOD) in order to guarantee the defined standards. Manage stakeholders and accommodate decision making.• Nurture the relation with Sales Management, Product, Compliance & Finance on tactical/strategic level• Manage significant or complex projects with medium/high risks and using innovative techniques• Build business case, define scope and activities of projects, ensure execution and manage uncertainties

Amsterdam, North Holland, Netherlands

Scope : Acquisition - 10 markets• Driving Sales process creation, implementation and improvement for all European affiliates (10+ countries) • Integration of several new markets as result of acquisitions• Process lead for SalesForce launch as main CRM (process creation, adoption, product dev.)• Developed European Sales Commercial Matrix, standing as source of truth for Senior Sales management, Sales teams and audits• Centrally manage sales-related risk control and compliance (main POC for internal control and external audits)

Amsterdam, North Holland, Netherlands

Onboarding: Shipper team• In charge of the entire onboarding process for new customers (onboarding processes creation, VAT/credit check, onboarding calls, setting expectations on internal/external timelines)• Contract, SOPs and customers documentation review to capture shippers' special freight requirements • In charge of fostering strong partnerships internally between sales, operations, finance, and pricing teams• Liaise between many stakeholders to provide visibility and awareness• Communicate with customers to ensure that we have the information we need to help them succeed

Barcelona Area, Spain

V.I.E Position (selective state program) • Responsible for opening the Spanish market: commercial strategy development, recommandations & implementation• Market research (gathering & analysing data) for prospective purposes• Financial budgeting (target-setting)• Stakeholders management

Barcelona

Worked for Splendia: OTA specialized in luxury and boutique hotels - company owned by Voyage PrivéIn charge of monitoring a hotel portfolio (with approximately 450 partner hotels) in order to increase revenue growth within the region. Core markets: France and North Africa • Select and contract luxury and character hotels in major travel destinations within the region• Responsible for revenue management associated to hotel partners• Responsible for revenue growth within territories• Relationship management with hotels within the region• Market research and analysis for prospective destinations

Paris

Business Development & Trade Marketing project manager• Cross-involvement in sales & marketing• Assistance in the creation of a new range of products (sourcing, negotiations, contracts, suppliers relationships) • eCommerce activity development • Brand internationalisation • Writing of all the texts (products description, newsletters, events…)

Gémenos

• Cross-involvement in Sales & Marketing • Advertising campaign for more than a hundred clients • Sales strategy

Bachelor’S Degree, Economics, International Relations, Sociology, Cgpa Of 3.17/4 (15.85/20)

McGill is ranked in the top 25 of the world's universities Major : Economics First Minor : International Relations Second Minor.

Master Of Science - Msc, International Business (Maci/Mib Program)

Specialisation in Purchasing and Operations Management 2 years and a half program in International Business (MIB/MACI Program) with 1+.

High School

French Baccalaureate Economic section, Political Sciences speciality Passed with High Honours