Eva Kovarova

Eva Kovarova Email and Phone Number

Customer Self Service Manager @ Gen™
Eva Kovarova's Location
Prague, Czechia, Czech Republic
Eva Kovarova's Contact Details

Eva Kovarova work email

Eva Kovarova personal email

n/a
About Eva Kovarova

Specialties: Customer CareCall CenterBack OfficeClaimsChange managementProcess excellence

Eva Kovarova's Current Company Details
Gen™

Gen™

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Customer Self Service Manager
Eva Kovarova Work Experience Details
  • Gen™
    Customer Self Service Manager
    Gen™ Nov 2022 - Present
    Prague, Czechia
    View
  • Avast
    Customer Self Service Manager
    Avast Feb 2021 - Nov 2022
    Prague, Czechia
    View
  • Nokian Tyres Plc
    Customer Service Manager Ce
    Nokian Tyres Plc Sep 2018 - Feb 2021
    Hlavní Město Praha, Česká Republika
    View
  • Ooredoo Qatar
    Assistant Manager Post Sales And Customer Support
    Ooredoo Qatar Mar 2016 - Feb 2018
    Doha, Qatar
    View
  • Telefónica
    Manager, Planning And Performance, Back Office
    Telefónica Feb 2012 - Jul 2014
    Prague, The Capital, Czech Republic
    Responsibiliy for Change management and process optimization in back office contact center and claims and complais. E2E claim and delivery process excellence responsibility
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  • Telefonica
    Manager, Back Office
    Telefonica Apr 2010 - Feb 2012
    Prague, The Capital, Czech Republic
    Responsibility for contact center of back office, claims and complainsLeading 400+ FTE in 5 location
    View
  • Telefonica
    Manager, Technical Support
    Telefonica Aug 2009 - Mar 2010
    Usti Nad Labem
    Responsibility for 1st and 2nd level of technical support call center, paid customer line for residential and SOHO segment
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  • Volvo Cars
    Aftersales Manager
    Volvo Cars Aug 2002 - Aug 2009
    Prague, The Capital, Czech Republic
    Aftersales operation management on B2B level and Customer Care
    View
  • Johnson & Johnson
    Customer Service And Supply Chain Supervisor
    Johnson & Johnson Jan 1998 - Jun 2002
    Prague
    Responsibility for customer care, purchasing and logistic process for medical department in Czech Republic and Slovakia
    View

Eva Kovarova Skills

Call Center Customer Service Strategic Planning Performance Management Project Management Back Office Change Management Optimizations Process Optimization Operations Management Management Telecommunications Team Leadership Team Management Business Analysis Business Strategy Product Management Mobile Devices Customer Experience Process Improvement Crm Sales Management Leadership Strategy

Eva Kovarova Education Details

Frequently Asked Questions about Eva Kovarova

What company does Eva Kovarova work for?

Eva Kovarova works for Gen™

What is Eva Kovarova's role at the current company?

Eva Kovarova's current role is Customer Self Service Manager.

What is Eva Kovarova's email address?

Eva Kovarova's email address is en****@****znam.cz

What schools did Eva Kovarova attend?

Eva Kovarova attended Technická Univerzita V Liberci, Bridge Business College, Sydney, Australia, Seš Heroldovy Sady.

What skills is Eva Kovarova known for?

Eva Kovarova has skills like Call Center, Customer Service, Strategic Planning, Performance Management, Project Management, Back Office, Change Management, Optimizations, Process Optimization, Operations Management, Management, Telecommunications.

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