Eva Lee Email and Phone Number

•Market Wisconsin State Government job openings on social media•Improve branding efforts for Wisconsin State Government hiring website, which increased social media following by 25% •Collaborate with agency HR staff to find solutions for hard to recruit positions, including shortened URL to track applicant source, referral source performance, Facebook post boosts, and Adwords campaign•Extract data from Google Analytics to perform data analysis on Wisconsin State Government hiring website, which includes quarterly social media performance reporting to management and single announcement consultation to agencies to identify performance of recruiting efforts•Coordinate email content to align with the recruitment and marketing strategy of promoting vacancies and diversity •Recruit applicants to apply for Wisconsin State Government at career events and job centers•Attend webinars and events to improve social media strategies•Utilize external recruitment sources to post job advertisements•Maintain Wisconsin State Government hiring website public communication and divisional webpage for jobseekers

•Coordinate exam activities with state agencies, proctors, and colleagues •Develop and review policies and procedures that apply to the exam administration, such as Exam Administrator Manual, Proctor Manual, and Wisconsin HR Handbook Chapters•Track exam center data and analyze the data to make recommendations for process improvement and reduce expenditures•Assist job applicants with the civil service hiring process•Oversee proctors and facilitate proctor teleconference•Promote job openings on social media pages for Wisc.Jobs•Provide Google Analytics for Wisc.Jobs and associated social media pages

I created the new look for the chapter website and regularly maintain the site and Facebook. The organization is comprised of public sector human resource professionals throughout Wisconsin. Wisconsin IPMA-HR is devoted to providing resources and expertise that will enhance each member’s knowledge within the field of human resources, and to providing opportunities to network with public sector HR professionals. http://wiscipma.org/wp/

•Track and report census changes, including admissions, discharges, bedholds, level of care changes, and pay source changes to appropriate vendors, payers, and government agencies•Follow-up on past due invoices by sending payment reminders and making telephone calls•Audit and assemble information from explanation of benefits, system postings, and make appropriate adjustments and refund requests•Resolve patients' complaints and bill inquiries•Prepare daily deposits to the bank•Obtain resident’s benefits and HMO authorizations•Setup, post payments, and reconcile resident trust fund accounts (bills, outings, and shopping)

•Educate new and current employees on existing benefits and changes to benefits•Provide consulting services to regional payroll coordinators, employees, supervisors, and managers as needed•Contribute to improving and streamlining policies and procedures•Monitor travel expenses to comply with the Wisconsin State Compensation Plan•Ensure weekly accounting of employee's time and leave are completed•Conduct Benefit Orientations for new hires•Complete final audit for changes to weekly timesheet and expenses submittal•Process transfers, promotions, reclassifications, demotions, terminations, retirements, and reinstatements•Complete and process leave of absence (Military and FMLA)

•Trained volunteer to assist with clerical work for various Business Office functions•Organized, maintained and purged patient receipts in compliance with company policies•Prepared daily reconciliation reports for the Cashier’s office•Audited and assembled information from explanation of benefits, system postings, and patient payments to prepare for insurance or patient refunds•Retrieved data from an claims editing program and corrected the errors to ensure claims are transmitted electronically without issues•Coordinated with colleague to resolve patient questions and concerns about their account•Posted hospital and physician charges and personal payments to patient's accounts•Obtained Medi-Cal and HMO authorizations for patients with ongoing treatments•Explained county programs and potential costs of treatment to the public•Ordered supplies and arranged for facility and equipments repairs

•Trained new client specialist•Coordinated timely responses•Helped resolve escalated patient complaints and inquiries•Audited patient accounts to ensure correct handling•Explained reimbursement process, potential patient out-of-pocket cost, and test descriptions

•Trained all new business office hires and temps•Represented company at training and best-practices workshops and seminars, recommending and implementing new office-wide policies and procedures•Led ongoing training and development for business office staff of five and front office staff of six•Spearheaded migration to online insurance resources•Helped resolve patients' complaints and inquiries