Eva Low Email & Phone Number

WORKING EXPERIENCE Store ManagerG-Force Network (Singtel Exclusive Retail Store)October 2011 – Present | Salary Package – (SGD 1690 + Commission + Annual Profit-Sharing Bonus)Managing daily operations of an Singtel Exclusive retail store Sales Management- Lead team of retail associates in all areas of operation (customer service and sales) to meet daily store and company targets and quarterly KPIs- Analyse daily/weekly/monthly reporting and take appropriate actions to quickly close performance gaps- Achieving profitability to meet Profit Sharing Bonus (PSB) with retail associates- Achieving personal sales KPIsRetail Management- To maintain adequate store inventory levels and control inventory- Control cash flow- Complete accounting and paperwork associated with cash receipts, prices and conduct physicalstock take- Quarterly meeting for updates of store performances and plan strategies- Troubleshooting operational errors, dispute and discrepancies- Ensuring that store operates in full compliance with Singtel’s and company requirements- Managing annual audit for storeCustomer Service- Serve customer with passion towards providing an excellent service experience to all customer- Managing service expectations, customer concerns and outcomes through effective and caringleadership- Strong knowledge of all products, accessories, pricing plans, promotions, and service featuresLeadership- Driving consistent performance through effective team development and outlining team goals- Providing inspirational leadership and guidance, cultivating positive engagement, and buildingan atmosphere of excellence in store making it a fun and exhilarating place- Actively look for ways to improve and grow the business through nurturing internal andexternal collaboration ensuring positive results and handle any potential barriers and issues- Provide staff counselling, coaching and motivation as necessary and in conformance with company’s or Singtel’s policies and proceduresAd-hoc- Manage quarterly manpower deployment for other outlets and duty assignment (Store in-charge Ad-hoc duty, twice a year)

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  Retail Store Manager

  Singtel