Eva Lunsford Email & Phone Number

• Prepare claims for adjudication by verifying the claim type entering the data onto EPIC.• Processed over the production goal with an accuracy rate 98.28%-unit goal.• Review promissory notes to ensure they comply with federal regulations and prepared claims packages for imaging per unit procedures and expectations exceeding p-note pre- production 29 per hour above the 23 claims per hour set.• Trailing document process to be accepted for death, disability, and bankruptcy claims.• Adjudicate default claims in compliance with the federal regulations.• Perform timely audits of claims files.• Training and development of team-members.• Other duties as assigned.

Sacramento County, California, United States

• Handled all customer service related issues.• Performed inbound and outbound calls in an auto dial environment. • Documented Financial Aid Processing (FAPS) and Financial Aid Collection (FACS) systems to insure due diligence and accurate account activity.• Maintained in-depth knowledge of repayment options, billing processes, requirement changes and accurate documentation on FACS and FAPS systems.• Maintained and followed up on all outbound Internal Collection Past Due billing accounts.• Established a payment plan with borrowers and successfully collected new revenue each month.

Sacramento, California, United States

• Establishes and maintains excellent vendor relationships; updates loan disbursement demographics in a timely manner for lenders and educational institutions; completes transactions within established quantity and quality standards to ensure department service levels are achieved.• Collaborates and communicates with lender partners to resolve transaction processing issues. • Provides expert assistance for lenders to resolve issues. Partnered exclusively with Wells Fargo and contributed to an increase in the number of loans EdFund guaranteed by clearing rejects. • Handles student and lender inbound calls to update information and complete new loan processing.• Reviews and processes a variety of semi-routine and complex transactions requiring analysis and problem resolution; responds to general correspondence received from borrowers, schools, employer and lenders (via phone and in writing). Processed over 115,000 transactions in 2009 and achieved a quality score of 98.90%, well above the 90% unit service level goal.• Reviews procedures for accuracy and made recommendations for change as required.• Provides and participates in training on department procedures and new regulations or policies.

Bachelor'S Degree, Human Nutrition

Education record