Eva Miller Email and Phone Number

Brainola is me! I lead work for clients with a strong sense of mission who want user research, high-level direction on products, and UX design process improvements. I apply design leadership, consulting, and practical expertise to increase value and reduce risk for product teams. Smart companies know that elevating UX research and design means doing less, but better. Contact me to learn how.

Built and led a user experience team, including research, user experience design, design systems, and product content. Established design thinking processes that helped product, UX, and engineering create innovative, useful products and set a direction together. Practiced servant leadership and always lent a hand and an ear.

Managed and developed a growing team of twelve UX designers, product designers, and product content writers, covering five different products. Planned and led key research initiatives for cross-product needs in partnership with product and engineering leads. Amplified the voice of UX and promoted design thinking in the organization.

Provided product research and design strategy leadership through a deep understanding of the people using our products and how they work, every day. Brought all perspectives into our design thinking process to get the best balance of human needs, business value, and technical solutions. Empowered the experience design team to thoughtfully apply the best methods for bringing product features to life. In greater or smaller ways, I promoted the philosophy that we are storytellers--always learning, defining problems well, and modeling and testing our solutions alongside colleagues from every discipline.

Research, strategy, and product design focused on how teams create complex products together. Perform design research to uncover hidden insight and needs and understand various roles in product delivery better. Create personas and storyboards to drive product concepts, and model key product flows to support design and development needs for a fast-paced, Agile team. Design and test solutions on paper and in prototype to assure they are effective.

Working on a range of projects for nonprofits in agriculture, healthcare, and financial services for two Portland-area creative services agencies. Leading user research and design, content strategy, and creating high-level information architecture and designs on multidisciplinary teams for these agencies.

Design consultant to create products and services that give disadvantaged youth life skills and work readiness in urban settings throughout India. Create and lead stakeholder alignment workshops, perform user research to understand main audiences through customer journeys and personas, develop content strategy for student-centered, active learning, and design a custom learning management system that leverages both mobile and social tools.See www.d-impact.org for more.

Research, strategy, and product design to support behavior change for people who want to improve health and manage long-term conditions. Performed design research to uncover hidden insight and needs. Created personas and storyboards to drive product concepts. Designed and tested solutions on paper and in prototype to assure they were effective. Led multidisciplinary teams and mentored junior staff.

Consulted with clients such as Cisco, Dell, Nike, Stanford University, and the National Institutes of Health to understand business needs. Conducted usability tests and analyzed product usage to determine pain points. Performed user research and created personas to drive innovative, human-centered solutions. Storyboarded product concepts. Modeled the user experience with sketches and wireframes. Created content strategy. Tested designs in paper and prototypes.

Created content structure for clients such as Intel, Cardiac Science, and Pacific Crest Securities. Used a range of methods to meet business and user goals, including design research, content analysis and strategy, personas, scenarios, and wireframes. Presented work to clients, managed expectations, and guided them towards useful solutions.

Designed online research environments for Intel staff to deliver content such as research papers, licensed databases, and a custom library catalog. Researched user needs, created categorization schema and interaction design for the research portal. Tested designs with users. Presented workshop to staff on the value of information architecture.