Team Leadership and Collaboration:-Lead a team of four in Sweden, coordinating closely with management in Denmark.-Facilitate effective communication and collaboration with development and UX teams to implement improvements based on support feedback.Customer Support Management:-Oversee all customer support activities via phone and email, ensuring a high standard of service.-Develop and maintain a comprehensive support center to address customer needs efficiently.Sales and Customer Relationship Management:-Conduct comprehensive sales activities, including prospecting, processing, closing deals, onboarding, -and managing the CRM system.Foster strong relationships with customers to ensure their satisfaction and retention.Training and Employee Development:-Train and mentor new employees, designing and maintaining effective onboarding processes.-Provide continuous professional development opportunities for team members.Administrative Responsibilities:-Perform administrative tasks including invoicing, personnel administration, and recruitment.-Ensure smooth and efficient office operations through meticulous planning and organization.Event Planning and Coordination:-Plan and organize events such as trade shows and training courses for clients, enhancing brand visibility and customer engagement.Marketing and Content Creation:-Manage marketing initiatives in collaboration with the marketing team, including social media, email marketing, and website content creation.-Develop and implement strategies to enhance brand presence and attract new customers.

Customer Interaction and Support-Respond to customer inquiries via phone and email using Zendesk and Jira.-Assist customers with technical issues and questions about Minuba's software.Troubleshooting and Problem Solving:-Identify and resolve technical problems faced by customers.-Suggest alternative solutions to help customers overcome challenges.-Escalate complex issues to the technical support or development team.Training and Guidance:-Provide training and guidance on effective use of Minuba's products.-Manage customers with varying technical skills.-Create and maintain user manuals, support articles, and instructional videos.Feedback and Improvement:-Collect and report customer feedback to the product development team.-Suggest improvements based on customer needs and feedback.Documentation and Reporting:-Document customer interactions and solutions in the support system.-Generate regular reports on customer support activities and trends.Proactive Customer Care:-Follow up with customers to ensure their issues are resolved.-Inform customers about new features and updates in Minuba's software.-Proactively contact existing customers to address questions and enhance their experience.Collaboration with Other Teams:-Work closely with sales, marketing, and development teams to ensure a seamless customer experience.-Coordinate effectively with international teams, primarily through digital and written communication.

-Lead and organize operational tasks for a team of 18, assign work duties, and schedule projects effectively.-Involved in the implementation of a new digital workflow, transitioning from a paper-based system to fully digital processes.-Oversee project management, ensuring safety protocols are adhered to and timelines are met.-Compile and invoice completed work. Manage order intake through phone, email, web, and in-store. -Handle material orders and conduct inventory checks. -Prepare individual quotations and assist in the proposal process for larger projects.

-Provided administrative support to the site manager.-Handled customer inquiries via phone, email, and in-store.-Registered orders in the business system and managed invoicing.-Planned and scheduled personnel effectively.-Maintained accurate records and managed office documentation.-Assisted in coordinating meetings and events.-Supported the implementation of new administrative processes to improve efficiency.

Beroendekliniken, Skötare och Case Manager-Responsible for the care of patients with co-occurring disorders, including both mental illness and substance abuse.-Worked in the emergency department, focusing on the acute phase of treatment.-Coordinated and implemented individualized care plans for patients, ensuring all healthcare needs were met effectively.-Collaborated with multidisciplinary teams to develop and execute treatment strategies.-Conducted risk assessments and managed crisis situations to ensure patient safety.-Provided support and guidance to patients and their families, promoting understanding and management of addiction and mental health issues.-Carefully documented patient progress and treatment outcomes in accordance with clinic guidelines.-Participated in regular team meetings to discuss cases and improve treatment methods.-Responsible for the education and support of new staff and interns.