Successful leadership experience in IS Support. Recognized strengths in customer service, project management, business analysis, problem solving & trouble-shooting. Supported various business operations including IT, HR, and Legal Departments. Excelled in planning and implementing proactive procedures and processes to alleviate problems.Solid computer skills and excellent hardware knowledge using laptops, desktops, PDA’s and Tablet PC’s, Lotus 1-2-3, MS Office Suite/MS Access, Remedy, Ariba Buyer, Ghost, Project, Visio, Cisco Aironet, Mainframe, JCL, SQL, SAP, Microsoft Project and Project server, Access Data and Win Hex.Forensic data recovery and evidence collection and analysis, along with DoD wipes. Metadata validation and verification.Wireless, Voice/Video over IP, and LAN/infrastructure technologies.Ability to supervise, train and motivate IS Customer Service and Technical Support Staff.A history of managing and completing projects on time and within budget.Implemented projects in conjunction with other team members, reducing support costs by $1.8 million. Created and conducted customer satisfaction and education programs, drastically reducing potential problems within Video Conferencing.Developed and implemented processes and procedures to better support the customer base, while staying within company standards and guidelines and increasing productivity.Prior to IS experience worked in finance, working with P&L statements, budgets, AR/AP, payroll and general/journal ledgers, along with several company internal/external/IRS audits.Member of the IIBA (International Institute of Business Analyst) ID # 87463 Currently studying for the CBAP exam utilizing the BABOK areas of knowledge.
