Develop, monitor, and implement customized return-to-work focused rehabilitation strategies for plan members, ensuring alignment with organizational goals and individual needs. Effectively communicate with policy holders, plan members, and various medical professionals, delivering complex and difficult messages with clarity and empathy.Collaborate closely with case managers to coordinate comprehensive rehabilitation plans and ensure seamless transitions throughout the rehabilitation process. Manage vendors and budgets to optimize resources and ensure the availability of the most effective and efficient treatments for plan members. Continuously evaluate and adjust rehabilitation strategies based on feedback, outcomes, and evolving best practices to maximize effectiveness and improve outcomes.Organizes and manages workload, prioritizing tasks to meet designated turnaround times.

Initiate and conduct comprehensive analysis, investigation, and assessment of disability claims, identifying suitable courses of action.Perform thorough disability assessments by conducting interviews with both plan members and plan sponsors.Review and document medical information, engaging in discussions regarding appropriate treatment plans.Collaborate closely with plan sponsors, plan members, treatment providers, and rehabilitation consultants.Develop effective return-to-work strategies in collaboration with plan members and plan sponsors, aiming for efficiency and success.Organize and coordinate claim file workflow to ensure smooth processing of claims and information.Prioritize and manage workload to meet established turnaround times effectively.

Provide pre and post-sales support to Channel and Direct Account Executives within CanadaAssist with pricing and credit requests, create lease proposals, and opportunity pipeline managementResearch customer or order problems, delivering solutions working cross-functionally to resolveLiaise between the customer/partner and sales organizationServe as primary interface with other internal functions based on regional requirementsSubmit cases using Sales Force for partner and customer requests

Provide ongoing assistance to the Account Executives in achieving sales targetsProvide partners with sales quotes, leases, and purchase orders in a timely mannerSubmit to special pricing to ensure customer is receiving competitive ratesFollowing up with partners and customers on any outstanding documents (invoices, legal documents, etc)Liaise with Operations, Credit and Pricing teamSubmit and track sales opportunities using Salesforce

Participate in the interviewing process and make hiring recommendations and decisionsDevelop and redevelop scripts to procure new leads and convert them into clientsMonitor calls and provide application coordinators with feedbackInterview new leads to evaluate their eligibility for car loanCollect and analyze all required documentation provided by the applicant thoroughly checking documents for accuracy and eligibility before lender submissionEstablish, maintain, and update files, databases, records, and/or other documents for recurring internal reportsWorking closely alongside finance managers by establishing relationships to promote positive communication while contributing to a productive work environment. Directly supervise the application coordinator teamExtracted, complied and tracked data to generate weekly and monthly sales reports

Provided emotional support to distressed callers with empathy using techniques such as active listening, and validation.Performed suicide intervention through the use of the Distress Centre’s risk assessmentProvided compassionate crisis support over the phone to suicidal callers as they waited for EMS to arrive