Eva Rae Email and Phone Number

Providing high level of administration support to internal/external stakeholdersProficient in various portals/digital platformsOrganising meetings, including taking of minutes, collate & distribute associated documentation/action list.Managing logistical arrangements, and travel bookings for management & national technicians.Arrangement and execution of onsite/offsite staff events.providing feedback to management as part of customer satisfaction, industry compliance, and continual business growth & development.

Plan and manage inventory, logistics, warehousing, transportation and customer services in relation to orders in relation to inbound distributor and wholesale customer accounts. Amazonia Mobile Application management – implementation of new ordering application for internal application for use by internal employees and clients, liaising with external programmer to identify and r programmer to resolve any technological/server issues. Management of all website customer (retail) orders – logistics, monitoring inventory inventory levels, working with warehousing, couriers and customers for optimal customer satisfaction within guaranteed company time frames. Liaise with Sales, Marketing, Product Development, and Finance departments to develop develop and streamline internal processes. Customer Contact enquiry response – of all national/international enquiries including customer complaints and resolution response.

Executive assistant to Director – client and diary management/bookings for all workshops, and facilitation sessions/meetings Assisting board members with all supportive role requirements. Creation of advertising materials (digital/print) and website development Management of all inbound client inquiries (phone, in person, email) Administrational tasks – filing, archiving, data entry/database management, formal quotation preparation, workshop booking management Reception/Front of house duties – greeting clients, ordering office stationary

Reception/Front of house duties – greeting all clients to business General administration duties. Proficient in ZUUS (Cloud Workforce Management system). Instruction of water safety and development of the ‘learn to swim’ program.

Co-ordination and implementation of all international VIP customer visits – liaising with suppliers/all stakeholders, event program management, venue selection, transport and accommodation bookings, creation of marketing materials, corporate gifting and organisation of all on-ground activities for duration of visit.Collaboration with global sales and marketing teams – preparation of all formal correspondence, internal communications, business reporting, supporting simultaneous marketing projects and campaigns across global regions.Facilitating international sales and marketing related activities – promotional material procurement, supplier and project management, warehousing and logistics, invoicing, document management, and creation of all supportive materials.Developing and implementing new and strategic business processes for optimal functionality and improved internal and external customer relations.

Direct marketing and administrational support/coordination of sales and marketing related activities across the global sales regions, including the functioning of the below:Collaboration with Marketing/Sales Managers on promotions and marketing plans.Coordinating label artwork and export compliance approvals, liaising with suppliers, internal production/manufacturing, all external stakeholders and customers.Graphic website content management (Pentnet, MEL/DAM).Preparation of weekly/monthly sales reports, movements, and all meetings.Ordering, updating and maintenance of capital expenditure requirements, credit note processing, raising purchase orders, and monthly expenses.Coordination of wine sample orders including JD Edwards entry, invoicing and domestic/international delivery, and importing/exporting entry requirements.Coordination of inbound/outbound travel arrangements for sales teams and customers including creation of itineraries, budgets, ordering foreign currency, visa arrangement, and wine tasting and tour requirements.

Supplier liaison, invoicing and reconciliation.Item Data Master File project coordination.Data analysis to trace sources of production, sales and inventory issues.Liaising with Group Supply Chain, Operations, Constellation Wines New Zealand, Cellar Door, Finance and Customer Services departments.

Direct administrational support to National Cellar Door Manager and liaising with all Cellar Door Managers, Functions Managers and staff.Point of sale/merchandising procurement and distribution.BPCS and PeopleSoft applications for lot renumeration, stock ordering/ transfers, Task Connect till programming and national daily sales uploads.Creation and circulation of standard operating procedures for all Australia, New Zealand and Tasmanian Cellar Door locations.Assistance in training and induction of new staff members.Coordination and staff organisation of all public tasting events including Wine Australia, Royal Shows and major wine events and festivals.

Greeting and conducting tailored wine tastings for public, clients and groups on site, and at all major wine festivals and events.Ordering and receipt of stock from warehousing.Cash handling and credit card processing, upload of daily sales to Head Office.Australia Post E-parcel processing and dispatch.

Sea and Vines Wine Festival assistantCustomer wine tasting and product information presentation

General administrational duties and marketing support to featured wineries.Ordering and stock receipt from local wineries and cellar door sundry orders.Cash handling, credit card processing, cash balancing and maintaining all records.Coordinating ‘Feature Wine of the month’ with local wineries.Greeting customers and conducting personalised wine tastings.All supervisory responsibilities for the wine bar staff.