Eva Revina Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

-Taking ownership of customer issues reported and seeing problems through to resolution- Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues- Improve new features and bug tracking in CRM and KB systems;- Cooperation with QA and Dev Team.- Offer unparalleled technical assistance to customers, leveraging problem-solving and troubleshooting skills.- Collaborate with cross-functional teams and use Zendesk to enhance customer support processes and efficiency.

Nha Trang, Vietnam

- Developed and executed comprehensive marketing campaigns, incorporating market research insights, and managed all facets of digital marketing.- Produced engaging graphic content for diverse marketing platforms and collaborated with teams to deploy strategic initiatives.- Oversaw end-to-end event planning and execution, from budget management to delivering a memorable guest experience.- Fostered strong client relationships, monitored marketing performance, and utilized insights for optimization.- Led a team-oriented marketing environment and stayed updated on industry trends through active participation in relevant events.

Phu Quoc, Vietnam

- Spearheaded marketing campaigns and implemented digital strategies, managed graphic design projects, and coordinated events at Sailing Club Phu Quoc.- Fostered client relationships and provided team leadership, ensuring a cohesive and high-performing environment.- Executed market research and data analysis, driving strategic decisions that consistently outperformed targets.

Vietnam

- Develop and implement innovative social media strategies to increase brand visibility, engagement, and customer loyalty.- Create engaging and high-quality content for various social media platforms, aligned with the company's voice and branding.- Analyze social media metrics and insights to evaluate campaign performance, optimize strategies, and drive growth.- Collaborate cross-functionally to integrate social media with other marketing efforts, ensuring a cohesive brand message.- Monitor trends in social media tools, applications, and channels, leveraging opportunities to maintain a competitive edge.

Vietnam

- Deliver warm welcomes to incoming and in-house guests, supervising and coordinating activities, while handling queries and special requests promptly.- Resolve guest complaints professionally, managing stressful situations and providing effective solutions to enhance satisfaction.- Collaborate with other hotel departments to provide efficient service, while promoting hotel's facilities and services.- Offer guidance to guests within the hotel, providing general information, directions, and assisting with leisure and travel arrangements.- Provide exceptional care to repeat and VIP guests, ensuring all necessary paperwork for smooth shift transitions, and assisting with hotel and ticket bookings.

Bachelor Of International Relations, International Relations

Education record