Eva Robichaud-Serrano Email & Phone Number

Shirley, Massachusetts, United States

o Provide guidance on conflict resolution and mediation.o Assist in resolving employee disputes and complaints, fostering a positive work environment.o Conduct job interviews and facilitate the recruitment process. o Process personnel documentation and generate reports related to staffing, recruitment, and training.o Conduct orientation sessions to familiarize new hires with company policies, procedures, and culture. o Facilitate the offboarding process for departing employees, including exit interviews and necessary documentation.o Administer compensation and benefits plans, ensuring competitiveness within the industry. o Stay informed about market trends to recommend adjustments to compensation and benefits packages. o Run payroll.o Support performance management processes, including goal setting, evaluations, and development plans. o Provide guidance to managers and employees on performance-related matters.

Maynard, Massachusetts, United States

o Work collaboratively with technical teachers, guidance counselors, and schoolpsychologists in the classroom/shop setting to enhance success for students.o Work 1:1 with students on Individualized Education Programs (IEPs). o Identify student growth areas.o Assist teachers and technical professionals to track student’s yearly progress and createreports to share with parents.o Help teachers create materials and prepare for and conduct their lesson plans.o Develop community education programming events and other activities designed toincrease and improve educational outcomes.

San Francisco, California, United States

o Serves as trusted advisor to Sales Team on deal structure and quoting.o Regularly interface with key stakeholders to discuss current and upcoming deals in order to proactively manage volumes.o Manage opportunities through the approval workflow, ensuring adherence to the Approval Matrix.o Support Deal Desk Manager and their 40 assigned Sales Representatives on a day to day basis.o Review contracts, order forms and purchase orders for completeness andaccuracy prior to bookings.o Work closely with Legal and Finance to assist in customization of quotes as required.o Work with the deal managers, sales operations staff, and/or sales.representatives to obtain necessary paperwork required for order bookings.o Track deals through revisions and delivery of products.o Accurately enter deal information into Salesforce for invoicing andcommissions/forecasting purposes.o Process order bookings including post-booking activities such as data integrityvalidation to ensure a clean booking and the creation of renewal opportunities.o Participate & Collaborate in the development and documentation of policies and practices related to achieving Deal Desk objectiveso Provide support to deal managers and field sales for quoting and order formgeneration for up to fifty sales representatives, both domestic and international.o Process partner orders and oversee partner order activity.o Work on finding different automation processes and improvements projects relating to Deal transactions.o Communicate with Sales Representatives to obtain necessary paperwork required for order bookings. o Weekly validation of partner certifications and input into Salesforce.o Set up and enable partner accounts validating partner margins.o Create internal Customer and Partner Accounts.

Massachusetts, United States

Fitchburg, Massachusetts, United States