Eva Roig Email & Phone Number

Austin, Texas Area

Uteach

Uteach Department

Managed the Loyalty program for the hotel's Select Guests. Developed relationships with Select Guest and served as their point of contact for any hotel or program questions. Helped create unique and memorable personalized experiences for Select Guests. Resolved any concerns of issues with Select Guest, communicating any needs of special requests to fellow hotel departments. Welcomed guests upon arrival and ensured their requests and needs were met throughout their stay. Facilitated loyalty program training for front office and hotel associates. Conducted monthly loyalty meetings with Executive Committee members. Maintained Select Guest product inventories. Promoted Select Guest program to non-members. Cross-trained in other positions ie. Rooms Controller, Front Desk Agent, Telephone Operator, Management, Human Resources.

Handled deposit/withdrawal transactions made by bank customers. Recommended other bank services to customers. Conducted daily balancing of transactions. Used 10 key to process monetary transactions. Maintained the ATM by conducting monthly audits for review by the Branch Manager. Participated in daily sales activities and branch sales promotions to peak customer interest. Provided excellent customer service by answering or referring financial questions to Personal Bankers for further information.

Tomas Rivera Center

Facilitated workshop for tutors at tutor training. Evaluated students' learning style and make adjustments in teaching techniques. Provided statistics, management science and finance tutoring to a diverse student population. Assisted several students at varying academic levels simultaneously. Presented ways to incorporate study skills with course materials to students. Collaborated with other tutors to ensure consistency of materials taught.

Disability Support Services

Provided note taking services to students with disabilities. Assisted in coordinating students' class schedule with faculty to ensure prompt delivery of services. Initiated new ideas and projects to enhanced office environment. Performed administrative and office support activities for multiple supervisors. Executed general office duties such as Word processing, filing, data entry and operated office equipment.

Bachelor Of Business Administration (Bba), Business Administration And Management, General

Activities and Societies: Alpha Phi Omega, Society of Human Resource

Bachelor Of Business Administration - Bba, Marketing/Marketing Management, General