Eva Steingold Email & Phone Number

Northbrook, Illinois, United States

Northbrook, Illinois, United States

Riverwoods, IL

• Create and facilitate instructor-led and webinar trainings on legal products and back office systems
• Make recommendations for appropriate evaluation processes for training projects and implement that evaluation process
• Work with Subject Matter Experts and sales reps to create sales materials such as: demonstration scripts, related document spreadsheets, cross sell spreadsheets, offer proposals, and other product knowledge job aids
• Manage and updates the Successfactors (LMS) which includes: updating course properties, creating courses, enrolling users in course, and course configuration
• Create and analyze reports and analytics for course completions and other tracking purposes

• Facilitate and design training sessions on pharmacy automation products and solutions for licensed nursing and pharmacy staff
• Conduct product demonstrations and training experience and supply staff with clinical information and education
• Provide training support in key client hospital and teaching facility accounts
• Ability to prepare and deliver product demonstrations and training material to clinical and healthcare audience
• Excellent presentation/organizational skills
• Improving patient adherence to medications and treatments

Itasca, IL

• Designed and delivered courses on company products, programs, procedures, and guidelines.
• Managed and updated the Learning and Management System (LMS).
• Managed and updated the team’s website on the company’s intranet.
• Participated in hiring trainers and instructional designers.
• Created and analyzed Crystal reports for data.
• Updated and analyzed class evaluations.

Downers Grove, IL

• Provided ongoing training support by conducting assigned courses.
• Delivered courses on customer service, origination systems, company products and programs, procedures and guidelines.
• Trained through use of lecture, structure learning activities, and assessments.
• Suggested process improvements.
• Developed training in response to company needs.

• Customer Service Coach.
• Created, updated and facilitated annual enrollment training for customer service representatives.
• Trained new associates to the BP/Amoco Corporation Team on benefit provisions and online tools.
• Resolved participant escalated calls.
• Coordinated, edited, and corrected on-line tools for use by Customer Service Representatives.

Master'S Degree, Training And Development

Graduate Certificate, Training And Development

Bachelors, Secondary Education English

Activities and Societies: Alpha Xi Delta