Eva Suarez Email & Phone Number

San Antonio, Tx, Us

San Antonio, Texas Metropolitan Area

San Antonio, Texas Metropolitan Area

Texas South

• Facilitates National Training Programs for frontline new hires and newly promoted managers for COR.• Supports on-boarding for new COR employees and managers hired into T-Mobile.• Supports Readiness on-boarding of new COR and TPR Trainers and on-going development needs.• Partners with multiple groups (cross-functional partners and field leaders) to provide training insights and recommendations to improve performance.• Build collaborative, cross functional relationships that support Retail and Direct channels.• Conduct regular store and Retail Training Store visits with COR and TPR field leaders to observe selling behaviors and sales floor expertise.• Demonstrates interpersonal skills to help nurture customer relationships and work with store and field leaders to provide training recommendations and solutions to knowledge and skill gaps.• Conducts project and program management for local training initiatives.• Attend essential meetings designed to steer alignment to increase training performance.• Impacts sales performance with training recommendations that drive metrics of focus.• Communicate COR and TPR training results to local teams.• Managed recruitment, training and development for highly effective sales team.• Collaborated with Human Resources to facilitate recruitment promotion at job fairs and other community events.

San Antonio, Texas, United States

• Plan and coordinate business operations in district offices to achieve financial goals.• Perform resource allocation, workload assignment and schedule management for assigned projects.• Manage a team of professionals on daily basis to meet or exceed company objectives.• Identify skill gaps and schedule trainings to team members.• Address team concerns and provide direction whenever needed.• Ensure that all business operations are done in accordance with company standards.• Resolve all customer issues and ensure to provide outstanding customer services.• Conduct performance evaluation of team members and provide feedback for improvements.• Build strong working relationships and maintain effective communications with team members.• Identify business challenges and suggest appropriate action plans.• Develop new business strategies for business growth and revenue generation.• Build positive working and learning environment for team members.• Prepare budgets, control expenses, and identify revenue opportunities.• Assist in employee recruitment, promotion, retention and termination activities.• Ensure that teams follow company policies and procedures at all times.

• Trained team members in successful strategies to meet operational and sales targets.• Resolved customer service issues promptly.• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.• Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.• Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.• Optimized store displays and appearance via strategic merchandising.• Established and optimized schedules to keep coverage and service in line with forecasted demands.• Maintained customer satisfaction with quick and professional handling of product returns.• Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.• Mentored sales team in applying effective sales techniques and delivering top-notch customer service.• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.• Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.• Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.

Allen, Texas, United States

Be an expert in your respective department and apply holistic knowledge to drive profitable outcomes.Deliver on all aspects of the sales experience within your respective department through all touch points with Best Buy inside and outside of the store (eg. Online, Services, Delivery/Installation, Solutions etc.).Drive positive outcomes of key sales indicators within your department in support of Revenue, Margin, and NOP goals.Integrate partnerships and 3rd party programs specific to sales, training, and customer facing initiatives to ensure seamless experience.Engage customers using selling skills to build complex, connected solutions while maintain a balance of high velocity and high service.Motivate, coach, recognize, and performance manage employees to reach their full potential.Resolve complex customer issues.