 Led cross-functional and cross-border teams to create 1,500+ new automated legal templates across 8+ practice areas in one year, with another 2,000+ additional templates in the second year.o Created and defined requirements for automated legal templates by collaborating with business stakeholders, subject matter experts, and operational teams. o Established editorial best practices to ensure consistency, efficiency, and high-quality standards. o Sought out and implemented continuous improvements to the overall document automation process to scale our teams and production. Led cross-functional and cross-border teams to convert and migrate 16,000+ legal templates across 19 distinct products to a new cloud-based document automation platform.o Analyzed each products’ financial performance, created migration cost models, and determined growth opportunities based on geography, market size, and competitive offerings to make recommendations on migration prioritization, reimagined products, and product decommissions. Created a customized document automation solution for JAG’s estate-planning attorneys across 50 states, District of Columbia, and 5 territories in one year. o Liaised with customers and subject matter experts to understand customer requirements, prioritized the requirements by evaluating their needs/wants against the feasibility of the requirements, and created a delivery plan to meet their needs. o Established editorial guidelines and processes to ensure consistency, efficiency, and high-quality standards.o Managed operational teams and worked closely with product, UX, and engineering teams to ensure timely delivery within budget. Analyzed customer usage data to guide decisions on how to prioritize creation of new templates and maintenance/updates of nearly 20,000 existing automated templates.  Reviewed and evaluated different document automation technology companies to find a solution that met the needs of our external and internal customers.

 Advised four Asia business units on content strategy, coverage, currency, and quality across primary, analytical, and practical legal content. Advised global functional teams and Asia business units on product features requirements to ensure the timely migration of all primary, secondary, and practical content to a new online platform.  Provided strategic budgetary recommendations for organizational structure and operational efficiencies. Worked closely with Asia teams to optimize content acquisition and development processes. Worked on editorial productivity and quality improvement initiatives for four Asia business units simultaneously.

 Managed colleagues across different business units and departments in five countries in order to develop a new online product that provides customers a seamless experience between practical and analytical legal content, refine product requirements for three online research platforms, and ensure the timely delivery of the new product in three countries under strict timelines, tight budgets and tough market demands. Guided the India business unit in reviewing and transforming how content could be better utilized on its online research platform by understanding and focusing on the needs of customers. Managed the editorial teams of three countries (India, Malaysia and Singapore) in the building of a new online product, Lexis Practical Guidance (PG), for their local markets:o Trained legal editors on the editorial process, differentiating between practical content from traditional research content, and editorial systems for online publishing.o Trained and mentored the India and Southeast Asia Team Leads, who directly managed the legal editors on a day-to-day basis. Developed and refined methods for tracking approximately 13,000 manuscripts through the editorial process for 16 modules across three different countries. Sourced for a new vendor to convert content to xml-format, which included negotiating the terms and conditions of the contract, developing a training plan, training, reviewing the vendors’ work during the proof of concept phase, selecting the vendor, and ongoing review of the selected vendor’s work during the pilot phase. Completed a Lean Six Sigma Green Belt (GB) course, and a GB process improvement project which allowed us to launch 16 PG modules across three countries in 1.5 years.

 Developed and continually refined the editorial process to ensure its utmost efficiency.o Completed a Six Sigma Yellow Belt project which added 480 hours/year of value-added editorial work without hiring more editors and saved the company more than HK$80k (US$10k)/year.o Within nine months, hired, trained, and supervised a team of four legal editors (based in Hong Kong and Malaysia) to publish 2,000 manuscripts that meet our high standard of editorial integrity. Developed and maintained progress reports in order to track thousands of manuscripts through the entire editorial process, as well as present such data to upper management. Managed publishing timelines which involved working seamlessly with various functional teams (e.g., editorial, IT, business development, and overseas support) in the building and maintenance of a new online legal know-how product. Built connections and collaborated with colleagues from across the globe (e.g., U.S., Canada, U.K., Australia, New Zealand, South Africa, and the Philippines) to standardize best editorial practices. Provided editorial expertise to LexisNexis India, Singapore and Malaysia.o Conducted knowledge-sharing sessions to assist these three distinct business units in building a new online legal know-how product for their local markets.o Audited existing content for LexisNexis India to determine how its content must be customized to fit into this new product model.  Liaised with charitable organizations in order to establish corporate partnerships and volunteer opportunities.

 Within one year, edited 600+ manuscripts in the areas of corporate law and employment law for a new online legal know-how product. As the expert on online editorial systems, created house-style documentation and training material on Arbortext (xml-format) and Practice Area Management (PAM) for new legal editors. Maintained relationships with external authors and Editorial Board members.

 Researched and drafted summaries for federal and state cases in various areas of law.  Reviewed and edited written summaries in preparation for publication in a new legal research product.