Main Achievements: • Maintained excellent client relationships and reversed previous negative client impressions. • Grew the program portfolio by 100% to $2M.• Supported and developed a roster of over 200 people to support a high-profile LLM project with industry and global leaders. • Created and fostered revenue opportunities of $6M for the company.Key responsibilities: • Delivery to project objectives within project scope, timeline and budget• Develop and execute delivery and quality management plans to support a project end-to-end• Coordinate technical activities and aspects of the projects• Provide regular project status reporting and in-depth analysis when required• Build strong client relationships to increase client satisfaction and revenue opportunities• Drive continuous project improvements and efficiencies• Coordinate between project team members in a matrix environment• Communicate, with all stakeholders, in a timely, clear, and concise manner across multiple time zones• Manage risks and issues and undertake recovery actions as necessary• Prepare and implement project plans, prepare reports and project-related materials• Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans• Participate in the training and mentoring of new and existing Appen staff• Participate in program improvements, initiatives, and committee work as assigned

Main Achievements: • Delivered $1M worth of projects, doubled the size of the portfolio. • Created and implemented automated processes and procedures for production tracking to reduce the overhead by 18%. • Effectively and efficiently managed rosters with over 100 participants and increased the production speed by 20%.My Key Responsibilities include:• Communicated the service level expectations and directions to stakeholders in a timely clear and concise manner and across multiple time zones.• Provided regular project status reports to all stakeholders, as well as in-depth analysis to identify and recommend result improvements• Built trackers and managed a virtual roster of proficient independent contractors to meets orexceeds project objectives and/or targets• Participate in the training and mentoring of new and existing staff.• Proactively provided on-the-spot positive and constructive feedback to independentcontractors regarding both metrics-driven, behavioural issues, strengths, and areas forimprovement• Executed delivery and quality management plans to support a project end-to-end• Communicated, with all stakeholders, in a timely, clear and concise manner• Managed risks and issues and undertake recovery actions as necessary• Adapted to changing project needs and expectations• Participated in program improvements, initiatives, and committee work as assigned

· Translation, localization and adaptation of transcription guidelines and other project-specific training materials· Screening and recruiting new transcribers depending on project needs and/or to increase resource availability· Communication with transcribers and addressing all inquiries coming from them in a clear and concise manner.· Tracking and meeting project deliverables such as expected transcription throughput hours and minimum quality standards defined for the project on a regular basis.· Being in close contact with quality checkers to ensure their work reflects the company and project standards

• Collaborated with a team of 5 to conduct market research and translation service to help over 400 Australian businesses looking to expand into China• Performed research on industry IP and trademark databases• Conducted qualitative and quantitative market research on topics including product exposure, pricing and competitor product search

• Led a team of 12 to provide ongoing translation support for a research team focusing on e-commerce• Utilised Memsource to complete project managing tasks and secure documents storage• Reviewed and delivered the translation of over 40K word documents.• Attended meetings with the research lead regularly to make sure the project runs smoothly and successfully

• Collaborated with educators, school administrators and external professionals in the development of Individualized Education Plans for over 20 students• Attended professional development events regularly to be kept informed of industry changes and developments• Promoted the company in the industry by successfully hosted student networking events