Outpatient Rehabilitation Clinical Team of Physical Therapists, Certified Hand Therapists/ Occupational Therapists and Athletic Training Coaches. Certified Trained F.O.T.O Healthcare Program (Focus on Therapeutic Outcomes ) Heavy scheduling patients over the phone, referrals from fax, and walk in patients. Heavy phone lines, setting up evaluations for referring MD, Specialists, and PCPs Verified Benefits for several Florida State and out of state insurances Collection of Co-pays, Co-Insurances and Deductibles. End of day balancing of Cash, Checks and Credit Card Collections. Obtained Referrals and Insurance Authorizations to schedule patients for Initial Evaluation of Physical Therapy or Occupational Therapy. Responsible for verifying home addresses to locate nearest clinic for patient convenience. Accessed 76 Clinics and scheduled remotely for all clinics. High Volume of Workers Compensation, LOP, Auto Accident, Slip and Fall patients. Estimated weekly & daily percentages of conversion, no show/ cancellation rates.

Answered Heavy Phone lines, Enroll Employees/ Retirees of The Federal Reserve Bank, Hyatt Hotel Corporation, US Foods, Columbia Pipeline & NiSource in Medical, Dental, Vision, Short/Long term disability, 401K, Pension, Health Care & Day Care Flexible Spending Accounts, Vacation Buy/Sell, and Medicare Benefits & Life ins. Answered heavy phone lines of 50-150 calls. Heavy data entry for each call with Processing Qualified Status Changes for Employees reporting Marriages, Births, Deaths, Divorce, Change of service area & Power of Attorney Educate Employees on Provisions in Employee Handbook & Benefit Questions/Procedures for timing of communications, payroll implications, Pension Payments, Payroll deductions etc.

I thoroughly investigated past due invoices and minimized number of unpaid accounts by carefully reviewing medical records for accuracy and completion as required by insurance companiesTraveled to Various offices/ Hospitals for audit of Charges posted to insurance. Evaluated the accuracy of provider charges, including dates of service, procedures, and provider signature. Documented on Excel Spreadsheet. Retrieved Files on various EMR/ EHR software using Iron Key/ Scanner and Company Laptop while Protecting PHI by Coding and converting records into zip files to upload through a secured portal for Review.

Verifed prescriptions by contacting prescribing physicians for proper dosages, directions and serial number accuracy. Verified authorization requirements and ran claims to insurances to verify that medications were covered. Advised patients of their responsibilities due to deductibles or copay requirements for their specific insurance. Assisted customers with switching their prescription drug plans according to their needs. Responsibilities consisted of managing store personnel for the front end/ over the counter portion of the pharmacy. Oversee cashiers and stock personnel, distributed a fair schedule to split the workload accordingly due to volume trends. Filled Prescriptions alongside Supervising Registered Pharmacist, counting, mixing and labeling Prescribed medications. Weekly reports within Micro Merchant systems were monitored to ensure NDC's were billed correctly. Controlled substances were counted on a monthly basis to ensure accuracy of inventory. Inventory Management for OTC's, Surgical Supply, Prescription Medications, CII, CIII, CIV. Responsible for incoming inventory and returns back to manufacturers. Shelves were purged monthly for expired merchandise or merchandise that needed replenishing.