Eva A. Warner Email & Phone Number

Irvine, Ca, Us

Santa Ana, California, United States

Recruited by the founder to the small startup supporting homeowners with resources to catch up on mortgage payments. Led all operational design and strategy to scale the business from 2 employees to 14 with profits strongly outpacing expenses. - Revenue Growth: Elevated the organization from generating $25K in revenue per month to $73K in the first 9 months and then continued scaling to elevate the business to eventual 8X growth, consistently generating over $200K/month.- Operations Management: Personally owned all operations and execution accountability for the business, setting KPIs and holding the team of 12 accountable to hit those targets, providing training and resources to meet those targets. - Software Integration: Identified multiple internal inefficiencies and onboarded efficiency-enhancing software to the team to bolster productivity. New tools onboarded include Asana, FICO, Salesforce, Trello, and Monday.com.- Marketing Enhancements: Directed a strategic transition in marketing strategy from direct mail to AI Google Ads. This improved sales performance by 69% while reducing overall marketing spend from $60K/month down to $11K/month.- Six Sigma Problem-Solving: Utilized Six Sigma SIPOC and DMAIC processes to lead problem-solving efforts, implementing Lean Six Sigma fundamentals to reduce defects by 43% and save TRG over $1.1M in production costs.- Account Management: Negotiated and optimized account management processes using data-driven approaches, enhancing client retention and satisfaction rates by 97%.- Risk Mitigation: Led a process digitization effort to improve security and organization of all client documentation. This reduced risk substantially and met the quality standards of lending partners like Bank of America and others.- Team Leadership: Supervised, coached, and provided strategic priorities for 4 cross-functional departments to identify and eliminate process bottlenecks, resulting in a 52% increase in operational efficiency.

Marina Del Rey, California, United States

Hired by the CEO of the cannabis-industry consulting firm to build out high-demand service offerings to support this highly-regulated and rapidly expanding industry. Owned all growth strategy (sales & marketing), as well as internal operations. - Growth Enablement: Partnered with ownership to design and execute on a growth roadmap that allowed the business to expand from 1 client to 12 and expanded service offerings to support a massive expansion in revenue.- Client Success: Led negotiations, branding, and B2B marketing efforts that landed the cannabis-producing clients in 62% of cannabis dispensaries in the Southern California market, providing exceptional ROI on consulting services. - Operations Management: Held full accountability for all consulting and client services operations as well as coaching clients directly on assessing and improving their operations for both compliance and production maximization. - Lean Operations Implementation: Enhanced company performance by introducing a Lean Operations Management System (LOMS) at Vinsa, achieving an 84% net profit increase within the first eight months.Team Scaling: Led strategy and execution around expanding the consulting team, defining expanded roles, recruiting and hiring top talent, training and onboarding new hires, and supervising operations for an expanded team of 15. - Logistics Oversight: Personally planned and implemented a 3X/week ground logistics operation, coordinating road shipping pickups and deliveries to transport client products to a central warehouse and out to dispensaries. - Cost-Saving Restructuring: Executed a 7-phase modification and restructuring plan, including facility integration and staff placement, resulting in $755K in annual overhead savings.- Process Improvement: Reengineered processes to reduce response time for 2K+ customer service inquiries by 76%.- Metrics Reporting: Analyzed and reported KPIs to ownership and leveraged findings to streamline critical operations.

Gardena, California, United States

Began career in operations management supporting this private school, driving office operations, information management, and process improvement efforts to support the school of 115 students and 13 staff to perform all its functions effectively. - Information Management: Managed data and correspondence across organizational departments, ensuring secure information handling in complex environments.- Productivity Growth: Increased profitability and productivity by minimizing staff downtime and streamlining quality control procedures. This elevated overall performance while lessening workload for high-leverage personnel. - Document Drafting: Created document templates to reduce the time spent on drafting documents from scratch.- Office Automation: Led automation of office procedures, including correspondence management, recordkeeping, and online communications.- Financial State Assistance: Supported students in following protocols and effectively documenting their programs to meet state requirements, ensuring compliance and progress.- Process and File Digitization: Developed a comprehensive filing system, including creating a file backup system and spreadsheets for efficient use. Conducted training for older staff members to adapt to the new digital systems.- Client Relations: Monitored and addressed client correspondence and data communications efficiently.

Gardena, California, United States

- Streamlined office operations by effectively monitoring and addressing client correspondence and datacommunications.- Managed data and correspondence to secure information across complex landscapes of organizationaldepartments.- Increased profitability and productivity by minimizing downtime and streamlining quality controlprocedures.- Increased student success rates by quickly resolving issues.- Drafted common document templates to reduce time spent creating documents from scratch.- Directed automation of office procedures such as correspondence management, record-keeping andonline communications.