Eva Bok Email & Phone Number

Experience includes:Working collaboratively in a team to Establish the Capability and Framework for Process Mapping. This involved the establishment of an Enterprise Process Mapping Catalogue, developing process maps for the new Customer Relationship Management System, involvement in Compliance and Legal reviews of the processes maps, identifying Risks and Controls for the process maps.Squad Analyst - Working under the Agile Scrum Methodology to design and implement Member Management Initiatives, this involved gathering of Business and non Functional Requirements, developing user stories and acceptance criteria for the Customer Relationship Management System (Salesforce).

Initiated and lead the establishment of a release framework for the People’s Choice Corporate Website after identifying the need to improve the process of prioritising modifications/developments/fixes into a release for testing, deployment to Prod and handover to BAU. This involved working with third parties and internal stakeholders. Technical Lead and Analyst for the EPiServer major upgrade 7.10 to 10.8 including a SQL server upgrade from 2008 to 2014 working with third party vendors, internal Technology and Marketing resources. Project Manager, Technical Lead and Analyst for the migration of hosted Web services (Fusion to Data Action). This project involved the coordination of external third-party service providers, internal technology and business resources to implement a robust and secure hosting environment to host elements of the Corporate Website in a Production and non-Production environment (UAT and Dev) including a disaster recovery solution Technical Lead and Analyst on the successful design and delivery of the key digital application functionality ‘Funds on Hold’ in Internet Banking, with provisioning for mobile apps. This involved working with business stakeholders and third-party developers to develop requirements for the evaluation of application solution options, providing a recommendation and managing the delivery with third party vendors Fiserv and Data Action. Project Manager, Technical Lead and Analyst for the successful implementation of business solution for Member automated daily account transaction feeds. This involved managing third party s/w provider Xero and internal resources, business and technical to implement the solution. This enabled members to receive daily account transaction feeds directly into their accounting software package.

Senior Analyst for the system design and implementation of multiple initiatives in the area of Digital Banking. Tasks involved :- Gathering of Business and Non-Functional Requirements- Identifying Solution Options (considering Off-the-Shelf solutions and developing in-house)- Working with System Architects to design the system solution- Managing the development with system developers.- Developing test scripts and supporting testing - Managing the implementation Initiatives included: - Secure Mail in Internet Banking- AGM registration business solution - Rollout of the first release of Smartphone Banking for Peoples Choice for the Android and iOS operating systems- Part of the Digital Banking team involved in the selection of the new Digital Banking platform for the new merged Credit Union. This involved performing a differential analysis of the functionality of both Digital Banking Application Solutions to determine the Digital Banking solution for the merger. Provide second level analysis & problem solving for Digital Applications (Internet Banking, Smartphone Banking and Phone Banking) supporting 24x7 availability. This involved working with vendors to resolve production issues, managing the testing and release of the fixes, technical lead for Application upgrades.

Senior Solutions Analyst for the system design and implementation of multiple initiatives. Tasks involved:- Gathering of Business and Non-Functional Requirements- Identifying Solution Options (considering Off-the-Shelf solutions and developing in-house)- Working with System Architects to design the system solution- Managing the development with system developers.- Developing test scripts and supporting testing - Managing technical implementationInitiatives included: - e-statements for Internet Banking- AML/CTF Know Your Customer (KYC) - Home Loan Key Fact Sheet - Community Lottery Application - Credit Management System Provide second level analysis & problem solving for Australian Central business applications (Core Banking and Digital) supporting 24x7 availability. This involved working with Subject Matter Experts, technical resources, internal developers and vendors to resolve production issues. Establishment of a Software Delivery Life Cycle Framework for the delivery of Application Solutions for Australian Central Credit Union. The framework was adaptable for in-house and third-party developed solutions as well as ‘off-the-shelf’ . This provided enhanced efficiencies and quality in the delivery of Application Solutions ensuring all required deliverables in the Software Development Lifecycle are delivered depending on complexity of the solution, including BAU hand over documentation. Establishment of an Application Register documenting key attributes to assist with effective management and support of the Australian Central business application portfolio.

Senior Solutions Analyst in a team of 3 who developed and implemented a Marketing Database to be used to analyse existing customer data and identify Sales Opportunities. The database was developed using ORACLE DBMS running under AUX, work involved analysis of business requirements, data requirements, coding, testing and database administration. Lead Solutions Analyst for the development and implementation of an in-house Marketing tool titled ‘Customer Notebook’. The software was used to communicate identified cross-sell opportunities to front line staff. The software allowed the recording, monitoring and updating of cross-sell opportunities based on the response of the customer.

Information Services Relationship Manager for Products and Marketing - Involved the prioritization and Delivery Management of Application Solutions to support the business strategy, working with the Application Development Team, Internal Business Stakeholders and Technology Vendors

Customer Management Systems Analyst - development and implementation of system specifications for the migration of customer data to new Banking Platform RFS (Retail Finance System)Systems Analyst on the Y2K Project - this involved identifying and implementing the required system changes for the year 2000Customer Management Systems Analyst - development and implementation of system requirements for the conversion of CO-OP Building Society to Adelaide Bank, this involved analysis to determine the system impacts for the conversion of Adelaide Bank from the Co-Operative Building Society and managing the required system changes

Analyst/Programmer on the Core Banking System (CANTON)Analyst/Programmer on the Co-Operative Building Society and REI merger projectSystems Analyst on the Co-Operative Building Society and Hindmarsh Building Society merger project which involved the analysis and development of Interest accruals reconciliation reporting for the migration of Hindmarsh Building Society accounts across to the Co-operative Building Society Core Banking System

Bappsc, Computer Studies

Itil V2.0 Foundation Certification