• Handle large volume of incoming calls • Verified customer contact information/updated as necessary, reviewed order status, verification of order received, tracking information, or part number inquiry to name a few.• Worked with nine programs daily.• Knowledge of basic product support.• Parts identification and ordering.• Web order support: including order status, cancellations, and returns.

• Customer service; received customers’ orders and compared to estimate, input work orders in PSI. Planned jobs; ordered materials; issued po’s and wrote up work orders. Ordered color swabs. Checked schedule throughout the day to insure on schedule accuracy. Coordinated activities among customers, suppliers, production floor, sales, and outsourced vendors to ensure order completion. Ordered dies, paper, mailing, and produced purchase orders. Assembled proofs and reviewed them for accuracy.

Liaison among production, sales and customers. Customer interaction at all levels. Communicated directly with customers and vendors via email and phone. Followed job from advent to completion which includes* Job write-up* Planning* Layouts* Checking job to estimate* Ordering paper* Ordering Ink* Scheduling with production* Ordering outside buys* Producing Purchase orders* Scheduling outside buys* Quality checking* Project tracking* Reviewing proofs* Press checks* Project management* Daily vendor communications* Tracking all changes and alerting customer of the additional charges* Coordinating shipping* Invoicing. Possess knowledge of four-color process, press checks, proofing, spot color, bindery equipment and printing presses.Microsoft Word, Excel and PowerPoint.

• Answer incoming calls and directed to appropriate person.• Assisted walk-in customers with copies and binding.• Administrative duties.• Microsoft Word, Outlook and Excel.• Management Support/Sales Support.• Ordering and maintaining stationery supplies.• Responsible for petty cash.• Tracked all changes and informed customer of additional costs.• Received quotes from outside vendors.• Scheduled all outside vendors and produced purchase orders.• Followed through with inside and outside production facilities.• Consulted with customer to offer technical knowledge to aid them in their decision on how to produce their project; i.e., save money, paper requirements, binding options, solutions for a quality product.• Estimated incoming jobs from customer specifications.• Discussed options with customers and offered solutions to produce a quality product within their budget.• E-mailed customers’ estimates and received approval to produce work.• Reviewing proofs and changes with customers.• Research and order promotional products.

Managed 12 employees. Responsible for timely completion of all jobs, accurate writing of work orders, purchase orders, outside buys, estimating, quality control and producing a profit.Reviewed profit and loss statements, labor budgets, and waste to ensure costs were within the parameters set by Administration. Trained all managers on proper procedures of paperwork and protocol. Ensured department service levels were met and were compliant with company policies and standards. Negotiated pricing and terms with vendors. Hired, promoted, evaluated, counseled and terminated employees. Monitored sales reps performances through reviews of sales call reports, major accounts, new accounts and commission reports. Anazlyzed complex customer sales reports, profit and loss statements, and labor costs to ensure costs were within the parameters set by Administration.. Responsible for all new hire paperwork, summarized and computed time cards. Developed and implemented production meetings to enhance communication, organization and productivity.