Eva Chase, Pmp, Opma Email & Phone Number

Salem, Or, Us

Salem, Oregon, United States

Duties: • project management• project coordination• project planning• consulting services• business analysis• quality assurance• contract administration• programming support for mission critical technology projects• support all lifecycles of a project and/or multiple projects or tasks

United States

• Motived, coached and built relationships between cross functional teams.• Managed product releases for mobile app, TripSource and other online booking tools.• Created and documented product requirements, recommendations, and roadmaps.• Created product & portfolio analyses.• Communicated with stakeholders of vendor & product.• Assisted in training classes and presentations.• Compiled reporting which included productivity, key service metrics and product status.• Compiled and maintained core and product documentation.• Reviewed and recommended internal department best practices.• Capable of working in a virtual and global team environment.

United States

• Implemented, trained and supported new business as it relates to mid-office automation to meet project timelines.• Worked in coordination with cross functional teams to resolve errors, problems, and customer, vendor and employee issues by developing software, strategies, action plans, goals and objectives.• Assisted account with technology, process implementations and enhancements. Verified that standard operating procedures are being followed. Articulated opportunities and risks. Decreased transaction processing time and manual involvement.• Communicated and managed customer automation requests, which included formatting, developing, documentation, testing and troubleshooting of software. Maintained software library. • Provided positive overview and demos of technologies and products to internal and external clients. • Maintained client data and provided statistical and detailed information to management, as it related to concerns, needs, training and special requests.• Provided teams with updated technology information and documentation.• Utilized online support tools (software) to track projects, productivity, and forecast trends.• Role-modeled, led, and supported management, followed policies, provided feedback, assisted in special projects and took on additional responsibilities as needed.

Greater Los Angeles Area

• Microsoft Mail/Lotus Notes administrator and trainer. • Installed, implemented and maintained Trondent’s E-trak (electronic un-used ticket tracking application).• Installed, implemented and maintained Cornerstone’s Resfax/ResMail/Resmarker (electronic email, faxing and sticky notes applications).• Trained and supported MS Office suite of products.• Installed, implemented and maintained mid-office technologies, on a national level, on multiple GDSs• Assisted MIS in the back office, editing error reports and updating databases, credit card reconciliations, and client report processing.• Met and consulted with vendors on various automation and technology products.• Established a company standard of “Best Practices”, involving travel reservation systems, mid and back office systems and internet applications. The new processes improved old procedures, eliminated redundancies and expedited several company initiatives.

Graduated, Passenger Travel And Tourism

Associates Of Arts, Education

High School Diploma, Graduated With Honors